Jump to content

Can't connect Form submissions to an Email Sequence with Zapier

Recommended Posts

Hello,

I have a new Squarespace site and am trying to connect my Form block to our email program so that I can trigger an automated sequence. Seems like a fairly standard operation, but I am getting stuck.

I had it working with Mailchimp, but I'm having issues with Mailchimp and need to find a new email platform. I'm currently testing ConvertKit, which I like overall, but my Zapier is no longer working. I have it set to trigger "adding a tag" in ConvertKit. That tag is set to trigger an automation.

The emails I am testing have gone into the form and I get an email notice, but they are not triggering the tag in ConvertKit like they are supposed to. One was already a subscriber, the other was not, but I'm thinking it should work in both cases. It worked in neither case.

I have not yet paid for ConvertKit and if there is another affordable program (other than Mailchimp) that is easy to connect through Zapier, I'm willing to try it. The ConvertKit tech support team is also trying to help but so far, no luck.

Any recommendations? 

 

Link to comment
  • Replies 2
  • Views 2.9k
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Update: according to squarespace support, the lightbox plug-in I got was interfering with the google recaptcha. So that is now fixed, but I'm still having issues with Zapier.

Apparently the Squarespace form gives the email as in the format "xx@xx.com, accepts marketing: true/false" which is causing a problem for the email providers. I'm not sure where that true/false is coming from. Maybe the check mark that is included with the form (which I can't seem to remove). 

I've emailed support, but if anyone can help, let me know! I'll report back if I can figure it out. 

(I tried using a form from the provider instead but ran into other issues with that.)

 

Link to comment
  • 6 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.