asenicz Posted September 4, 2023 Share Posted September 4, 2023 Hello, I have a new Squarespace site and am trying to connect my Form block to our email program so that I can trigger an automated sequence. Seems like a fairly standard operation, but I am getting stuck. I had it working with Mailchimp, but I'm having issues with Mailchimp and need to find a new email platform. I'm currently testing ConvertKit, which I like overall, but my Zapier is no longer working. I have it set to trigger "adding a tag" in ConvertKit. That tag is set to trigger an automation. The emails I am testing have gone into the form and I get an email notice, but they are not triggering the tag in ConvertKit like they are supposed to. One was already a subscriber, the other was not, but I'm thinking it should work in both cases. It worked in neither case. I have not yet paid for ConvertKit and if there is another affordable program (other than Mailchimp) that is easy to connect through Zapier, I'm willing to try it. The ConvertKit tech support team is also trying to help but so far, no luck. Any recommendations? Link to comment
asenicz Posted September 4, 2023 Author Share Posted September 4, 2023 Update: according to squarespace support, the lightbox plug-in I got was interfering with the google recaptcha. So that is now fixed, but I'm still having issues with Zapier. Apparently the Squarespace form gives the email as in the format "xx@xx.com, accepts marketing: true/false" which is causing a problem for the email providers. I'm not sure where that true/false is coming from. Maybe the check mark that is included with the form (which I can't seem to remove). I've emailed support, but if anyone can help, let me know! I'll report back if I can figure it out. (I tried using a form from the provider instead but ran into other issues with that.) Link to comment
YaBoy Posted March 8 Share Posted March 8 Having the same problem on my end. ANy solution here @asenicz? Link to comment
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