Jump to content

code block not allowing Javascript / iframe embeds even after upgrading to the relevant plan

Go to solution Solved by creedon,

Recommended Posts

Dear Squarespace, this is Susan, Coach Jill Fleming's assistant. Jill recently upgraded to the Business plan to enable premium blocks, so that we could embed code for the Paperbell calendar onto her site using the Code Block. However, after upgrading to this premium plan, the code block is still not functioning. The relevant help page lists the Business plan as a plan that allows Javascript and iframe embeds, so she should be good to go. Does the new plan take time to go into effect? Please advise,

Thank you,

Link to comment
  • Solution

Squarespace is not officially here. Please see item seven on the forum guidelines. This forum is provided by SS to it's users as a way for forum members to help each other. There is only one official way to Contact Customer Support.

The business plan or above allows JavaScript or iframes to be run.

It doesn't guarantee the code you install will work. JavaScript and iframes involve running computer code. In addition iframes also can involve security permissions. If the source for the iframe code denies you access then that has nothing to do with the business plan or Squarespace.

It is much like buying a car. Buying the car doesn't guarantee you will be able to get from point a to b, if the car was broken down when you bought it. There is potential but no guarantee.

A side note. SS often allows JavaScript and iframes to work without the business plan while in the editor for testing purposes. So you can test out code before going live. It's just that the code won't work for the outside world unless you get the business plan or above.

Please post the URL for a page on your site where we can see your issue and describe what the code is supposed to be doing and where on the page it should be.

A link to the backend of the your site won’t work for us, i.e. a url that contains /config/.

Please set up a site-wide password, if your site is not public and you've not already done so.

Post the password here.

Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site.

Please read the site-wide password and how to share a link documentation to understand how they work.

We can then take a look at your issue.

You may find How to post a forum question post useful.

Edited by creedon

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.