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Digital Download Activity Information

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I'm not sure, being a newbie in the forum, if this is the right place to ask, but can anyone tell me if there is a way to tell if a customer who has purchased a digital download file has actually downloaded it? I've had a few customers ask for refunds saying they never downloaded the file. Any pointers or info would be greatly appreciated. Thanks. M

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3 hours ago, mikedeakinart said:

can anyone tell me if there is a way to tell if a customer who has purchased a digital download file has actually downloaded it?

There isn't a feature for this.

Squarespace doesn’t use this forum to track limitations or feature requests so, if you'd like to raise this as a feature request, you are encouraged to contact Squarespace directly by raising a ticket through Squarespace Customer Care

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About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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