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Digital Download Activity Information

By mikedeakinart, in Setting up your store

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mikedeakinart Level 4

mikedeakinart

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I'm not sure, being a newbie in the forum, if this is the right place to ask, but can anyone tell me if there is a way to tell if a customer who has purchased a digital download file has actually downloaded it? I've had a few customers ask for refunds saying they never downloaded the file. Any pointers or info would be greatly appreciated. Thanks. M

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mikedeakinart
mikedeakinart

Thank you - I wasn't sure if it was a feature and I just didn't know how to do it...now I know it isn't, I'll put forward a request. Thanks again. M

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paul2009 Level 18

paul2009

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3 hours ago, mikedeakinart said:

can anyone tell me if there is a way to tell if a customer who has purchased a digital download file has actually downloaded it?

There isn't a feature for this.

Squarespace doesn’t use this forum to track limitations or feature requests so, if you'd like to raise this as a feature request, you are encouraged to contact Squarespace directly by raising a ticket through Squarespace Customer Care. 

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