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Inventory Number does not decrease after new orders

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Hi, 

I have been using the e-commerce Squarespace. However after any new orders, the inventory number for the products do not decrease. I haven't been able to find any way to rectify this. Does anyone know why this happens and if there is any solutions for it?

Thank you.

Screenshot 2023-08-30 121503.png

Screenshot 2023-08-30 121528.png

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2 hours ago, Pam_Lunar said:

after any new orders, the inventory number for the products do not decrease.

What’s the site URL please? Are the customers checking out using your Squarespace checkout page and paying online?

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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The stock level is recognised as 15 (as shown in your screenshot) as it tells me I cannot purchase more.

image.thumb.png.930f354608ffc8ab78820e686b5fa169.png

The stock level should reduce as items are purchased but it is impossible for forum users to test this without purchasing something from your store! If you do experience issues with the platform, you are encouraged to inform Squarespace directly by raising a ticket through Squarespace Customer Care. Squarespace doesn’t use this forum to track bug reports.

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Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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