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Issues with site build + customer support

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I haven't been able to continue with a site build because I can't resize or move text blocks or image blocks. I keep getting blue outlines around multiple things on a page, but can't unselect any and it all freezes up.

I just tried to chat with a customer support but each time the bot tries to connect to a real person the message "That didn't work" comes up. Anyone else having issues?

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