I bought the domain that I need, but can’t use it

I. Bought the domain silky wrinkles dot com, however after editing it all day I found they gave it another name. I don’t need that name, no one would pay for that name a dime . I don’t understand why they did it when I clearly wanted silky wrinkles and was very happy it was available. What is going on ? I can’t even paste the name they gave me, it’s difficult to remember it. Terrible service- the worst ever 

I suspect you are confused by the fact that each Squarespace site can have two domains. The built-in domain, which is the domain you edit your site at and SS will refer to in email communications to you.

The other domain, a custom domain, if you purchased one, which appears to be the case in this situation, is the domain outsiders will see when they visit your site. You should of course point to the custom domain name when referring to your site for outside world, not the SS built-in one.

The point is I always typed Silky wrinkles dot com and the domain appears private so I pressed log in and that how I did my editing. How is it even possible that they charged me for some empty pages when I spent entire day building one and it’s not live !  Now it honestly looks like a scam to me .

4 hours ago, creedon said:

I suspect you are confused by the fact that each Squarespace site can have two domains. The built-in domain, which is the domain you edit your site at and SS will refer to in email communications to you.

The other domain, a custom domain, if you purchased one, which appears to be the case in this situation, is the domain outsiders will see when they visit your site. You should of course point to the custom domain name when referring to your site for outside world, not the SS built-in one.

Please see what I said above. It can’t be that I wasted all day. How could they think I’m willing to purchase an empty page. It’s definitely a scam 

What about customer service support 24/7 it’s definitely not true and this company doesn’t even have the phone number for customer service? 

That’s what happens when I click login on silky wrinkles dot com. The domain I really want and need ASAP , it’s so terrible. It also looks like they aren’t working today. It’s not good at all ! 

If you want your site visible to the outside world you have to make it public.

Publishing or hiding your site

Has anyone gotten this answered? I purchased a domain but you're telling me I need to purchase an additional subscription just to make it public?