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Says Connected, but cannot see site on Internet

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I tried myself, then hired a guy to do it.  72 hours later, still no sign of my site on the internet.  I don't know what to do?  I must be missing something somewhere!  I emailed customer service, but who knows.  PLEASE HELP!  I don't want to have to cancel this and get another web host, I've done that before.  What can I do?

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