Jump to content

Connecting a domain to squarespace - still not working

Recommended Posts

I know this has been covered in a lot of other posts, as I have been going over them to figure out what I am doing wrong when mapping a non-squarespace domain on cpanel to my squarespace site.

I have deleted all the zone records in cpanel and used only the details provided by squarespace, but it is STILL returning a series of errors related to the CNAME, A and AAAA records.  I'm not a "techie", but I am reasonably capable of making the changes outlined in a bunch of other posts.

I'd really appreciate it if someone could please look at the attached comparison images of the cpanel zone records and the corresponding errors in Squarespace...

Please note:

- this is the second time I have deleted all the cpanel zone records, disconnected the domain from squarespace (after connection failure), and tried again;

- I added the MX record at the bottom only because I thought I might screw up something with the email, not sure if this is a problem or not.

- there is an old site that's currently 'live' that was hosted on cpanel in the File Manager.  What do I do with the files associated with that site?  Delete/move/ignore?

JRMCcpanelupdated.png

SqSpaceerrors.png

Edited by fadizeitoune
Link to comment
  • Replies 2
  • Views 1.3k
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Posted Images

12 hours ago, fadizeitoune said:

I have deleted all the zone records in cpanel and used only the details provided by squarespace, but it is STILL returning a series of errors related to the CNAME, A and AAAA records.

The Squarespace page is showing the correct details, as the DNS settings are currently wrong.

I can see that you have signed up for Microsoft 365 and, as part of this setup, you have elected to change your domain's nameservers to Microsoft (for example ns1.bdm.microsoftonline.com) instead of the domain provider. This means that editing the DNS records in your domain provider's cPanel will not affect the live records.

As your domain name is now hosted on Microsoft, to change your live records, you'll need to edit the DNS records on Microsoft's panel instead. To do this, log on to M365 and go to Settings > Domains, select the domain name and then, on the domain details page, select the DNS records tab where you'll be able to add/edit the records.

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.