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My services are autopay/subscription. When a new client purchases the service I receive an email and order number. When the following month comes around, I receive another email and order number for the same client. How can I tell the difference if I am getting a new client or a returning client that has already purchased the subscription. he emails are the same. I need to be able to tell who is new and who has already purchased the subscription/auto pay for the service. 

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18 hours ago, Ctimoneda said:

When a new client purchases the service I receive an email and order number. When the following month comes around, I receive another email and order number for the same client. How can I tell the difference if I am getting a new client or a returning client that has already purchased the subscription.

It's really annoying right? These notifications are easily confused but sadly there isn't a way to change this. It's been on my list of Squarespace Commerce Limitations since 2018 but improving this is not a priority for the team.

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