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Desperately Need Help! Duplicated Website, and Transfering Website?

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Hi Everyone! This is my first post here. 

I recently went to update my website and duplicated it since there was a lot of work to be done. I did a lot of work to the duplicated website and would like to transfer my Domain to that duplicated site. I tried contacting customer service, but they're responses were extraordinarily slow and not helpful. Can anyone walk me through the process of getting this done and would I have to pay more? 

Please help! 

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