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Spark Plugin returning 403 error

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Greetings, 

I added a mobile menu (hamburger) for desktop using the Spark plugin, but the mobile menu recently stopped displaying on desktop on the live site and the console is returning a 403 error. Yet, the mobile menu is still visible and working within Squarespace on desktop view. I assumed the Spark subscription was no longer active, but the card on file was charged 3 days ago, so I don't believe that's the issue. I've reached out to Spark asking for assistance, but can anyone here offer any advice?
 

Thanks, 

Paul

Screenshot2023-08-22at2_39_50PM.thumb.png.8440e15ba86e61623f617c329190c3ee.pngScreenshot2023-08-22at2_34_55PM.thumb.png.8d18078e5d7d9799a1d9886000861259.png

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Reaching out directly to the author via their support route (as you have already done) is usually the best approach when something doesn't work as expected. I don't have a better suggestion.  @Spark_plugin

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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10 hours ago, paul2009 said:

I don't have a better suggestion.  

Not the first Spark plugin issue I've heard in the last day, guessing something changed in Squarespace that's caused the problem.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

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📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
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Spark Plugin (Referral link) 

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  • Solution

Thanks everyone for the @-mentions and support emails.

We had an issue with our servers last night which caused Spark Plugin to not display correctly for some time. Apologize for this, really want to avoid this from happening at all cost. We use Spark Plugin for our main site too so we are in the same boat as our customers.

- Rasmus Myhrberg, Founder of Spark Plugin

Spark Plugin – The Ultimate Design Toolkit for Squarespace

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Just now, Spark_plugin said:

Thanks everyone for the @-mentions and support emails.

We had an issue with our servers last night which caused Spark Plugin to not display correctly for some time. Apologize for this, really want to avoid this from happening at all cost. We use Spark Plugin for our main site too so we are in the same boat as our customers.

Sorry to hear that, glad you've got things up and running!

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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