Font Bug - Font changes to Times Roman (or something like it) when I exit edit mode.

This has also happened to me for a client's site! I'm not even using custom fonts on this site. I can see all the correct fonts in editing mode but the live mode suddenly changed last week all to Times. I removed the (very limited) custom CSS, cleared my cache, opened it in an incognito window. I've scrubbed the backend for any additional coding the client might have put in (she didn't but I wanted to double check).

I am stumped. I don't know what to do or how to make the live site reflect the original design. It looks terrible with Times all over the site.

Can anyone help?

https://www.abovebeyondweddingdesigns.com/

Hey there, I built a site for a client using Squarespace's fonts (no custom uploaded fonts on this one). I can see all the correct fonts in editing mode but the live mode suddenly changed last week all to Times New Roman. It's been live for over a month with the exact design I originally created and published and out of nowhere, it changed.

I've tried everything I can think of. I've removed the (very limited) custom CSS, cleared my cache/broswing data, opened it in an incognito window. I've scrubbed the backend for any additional coding the client might have put in (she didn't but I wanted to double check). There's nothing on the site that should be in any way affecting the live view.

I am stumped. I don't know what to do or how to make the live site reflect the original design. It looks terrible with Times all over the site. 

Can anyone help? See attached for what it should look like and link below for what it does look like.

https://www.abovebeyondweddingdesigns.com/

MY CSS (for context): 

h2 strong {color: #8A7090;}
h3 strong {color: #EEE5E9;}

.sqs-block-html p a, .sqs-block-markdown p a, .sqs-block-image p a, .sqs-block-html blockquote a, .sqs-block-markdown blockquote a, .sqs-block-image blockquote a, .sqs-block-html ol a, .sqs-block-markdown ol a, .sqs-block-image ol a, .sqs-block-html ul a, .sqs-block-markdown ul a, .sqs-block-image ul a, h1 a, h2 a, h3 a {
      border: none !important; }

.Header-nav-item::after {
  content: '';
  background: #63B38F;
  height: 2px;
  width: 0;
  display: block;
  margin-top: 2px !important;
  transition: width 1.25s;
  margin: 0 auto;
}
.Header-nav-item:hover::after {
  width: 100%;
}

#block-641332c217fea5308e743996
h1 {font-size:85px;
letter-spacing: -0.04em}

#block-13795af51a2a007bafa7
h1 {
  color: #ECC8A7;
  -webkit-text-fill-color: transparent;
  -webkit-text-stroke-width: 2px;
  -webkit-text-stroke-color: WHITE;
  text-shadow: 5px 5px 0 #ECC8A7;
}

#block-a3af9b257e7b5afc875c
h1 {
  color: #ECC8A7;
  -webkit-text-fill-color: transparent;
  -webkit-text-stroke-width: 2px;
  -webkit-text-stroke-color: WHITE;
  text-shadow: 5px 5px 0 #214F4B;
}

#block-b46a4e54c9d46ed174fc
h1 {
  color: #ECC8A7;
  -webkit-text-fill-color: transparent;
  -webkit-text-stroke-width: 2px;
  -webkit-text-stroke-color: WHITE;
  text-shadow: 5px 5px 0 #ECC8A7;
}

#block-b998fdacd689b09193a4
h1 {
  color: #ECC8A7;
  -webkit-text-fill-color: transparent;
  -webkit-text-stroke-width: 2px;
  -webkit-text-stroke-color: WHITE;
  text-shadow: 5px 5px 0 #ECC8A7;
}

#block-4eac5be891f3cd027ec1
h1 {
  color: #ECC8A7;
  -webkit-text-fill-color: transparent;
  -webkit-text-stroke-width: 2px;
  -webkit-text-stroke-color: WHITE;
  text-shadow: 5px 5px 0 #214F4B;
}

.medium-button-shape-pill .sqs-block-button .sqs-block-button-element--medium:hover {
  background-color: #6EB38F;
  transition: 1s;
}

#block-yui_3_17_2_1_1678995208104_6054
h2{font-size:30px;
letter-spacing:-0.04em}

#block-6164b3bfc0179436adca
h1 {
  color: #ECC8A7;
  -webkit-text-fill-color: transparent;
  -webkit-text-stroke-width: 2px;
  -webkit-text-stroke-color: WHITE;
  text-shadow: 5px 5px 0 #214F4B;
}

#block-762feeb82c5ee2af66b7
h1 {
  color: #ECC8A7;
  -webkit-text-fill-color: transparent;
  -webkit-text-stroke-width: 2px;
  -webkit-text-stroke-color: WHITE;
  text-shadow: 5px 5px 0 #214F4B;
}

On 4/30/2023 at 1:54 AM, ashleemundywebsitede said:

I built a site for a client using Squarespace's fonts (no custom uploaded fonts on this one). I can see all the correct fonts in editing mode but the live mode suddenly changed last week all to Times New Roman.

I recommend that you contact Squarespace Customer Care directly about this one as this looks like a bug or a licensing issue with the Typekit font. There's an error message on the site that you may want to refer them to:

Typekit: the domain "www.abovebeyondweddingdesigns.com" isn't in the list of published domains for kit "646866_641332909118b03974bfa6c0".

Let us know how you get on.

Did this help? Please give feedback by clicking an icon below  ⬇️

On 4/29/2023 at 8:47 PM, ashleemundywebsitede said:

This has also happened to me for a client's site! I'm not even using custom fonts on this site. I can see all the correct fonts in editing mode but the live mode suddenly changed last week all to Times. I removed the (very limited) custom CSS, cleared my cache, opened it in an incognito window. I've scrubbed the backend for any additional coding the client might have put in (she didn't but I wanted to double check).

I am stumped. I don't know what to do or how to make the live site reflect the original design. It looks terrible with Times all over the site.

Can anyone help?

https://www.abovebeyondweddingdesigns.com/

Yes! What the heck? I thought I was going crazy! Did it ever go back?

When I looked in the fonts menu, the font pack we were using wasn't there anymore, so I thought maybe it had just been disabled by squarespace or something, but I added it back manually and it disappeared again.

Really frustrated, it's derailing me from the stuff I actually need to get done on this site.

https://corsosystems.com/

Same for me right now, how can I trust this platform if it can't do rudimentary things like render fonts correctly? This should never happen, but when it does SS should treat it as a priority and have it fixed immediately.

I am having the same problem. If anyone knows how to fix it please help.

I'm also having the same problem no custom font in place but the ones I've used in my global styles keeps going to a really boring plain one. Has anyone figured this out?.

I have just had the same issue too. I was using a font pack that now doesn't appear in the font packs anymore! That's ridiculous. How can this happen?

Same here!  Squarespace please prioritize and fix this!

Same with me. For the last couple of days, the typefaces keep changing. I was using Anton, now it's displaying Times. So weird... and very frustrating.

This has happened before and a live agent was able to help. See attached pics for how it should look vs how it formats when I exit "edit" mode. 

same problem is happening to me.... squarespace needs to fix ASAP

Hi,

Can you share link to this page? We can check easier

3 hours ago, tuanphan said:

Hi,

Can you share link to this page? We can check easier

https://www.palmettocourtpros.com/

same problem here - no matter how i try and change back the font, it reverts back to times new roman. frustrating. 

I think I've found I little workaround. If you go to Site Styles>Fonts,  then change a parameter (size for instance), save, then change it back and save. That seems to reset it. At least for a while.

Come on though Squarespace - sort it out. 

I'm not sure why my header font is changing between modes. I tried clearing my cache and cookies and testing on different browsers. I feel like this might be a bug?

http://chriszyu.com/

Screen Recording 2023-08-07 at 3.24.31 PM.mov

Hi! No help to you, but I have the same problem. Noticed it yesterday and nothing I have tried has fixed the problem.

this has been happening to me too! couldn't work out what was going on. have tried adding the squarespace fonts to my mac. it hasn't happened again yet but we'll see...

I have the same problem - Futura is my site style font but headers are suddenly appearing as what looks like Times New Roman

This just happened to me, I finally updated my website and changed everything to exactly how i wanted it and then I press save and now the fonts suddenly all changed to times...... PLEASE FIX THIS

I'm seeing the same issue. I left my work session early yesterday after finding this thread...thinking it would resolve...but it hasn't. 😕 Would really love squarespace to work properly soon!!! Any way to advance this issue with admin??

Suddenly the Futura PT font is not showing correctly in my browser!  It appears fine on my mobile Android device, but browsing in Chrome and Edge it is showing me Times New Roman instead - even in the Squarespace back-end.

Help!

@Mary-Grace yes, this is an ongoing issue. Please continue to screenshot and report these types of issues to Squarespace via email. They initially said it was an issue with Adobe fonts (like Futura PT), but this is also happening with other fonts as well. It's extremely inconsistent and frustrating. Sometimes you can try to pick a different font, save, then go back to Futura PT and save again and it clears the issue...but it's hit or miss. 

@GrandStrand64 yes, this is an ongoing issue. Please continue to screenshot and report these types of issues to Squarespace via email. They initially said it was an issue with Adobe fonts (like Futura PT), but this is also happening with other Google fonts as well. It's extremely inconsistent and frustrating. According to their support, sometimes you can try to pick a different font, save, then go back to your original font and save again and it clears the issue...but it's hit or miss.