JuliaMotl Posted August 3, 2023 Share Posted August 3, 2023 My logo will not update to a new logo. As many times as I re-upload a logo it keeps switching back to my old one which is no longer relevant to my brand. How can I fix this? It does this for desktop and mobile as well as my URL logo (basically anywhere you can insert a logo It keeps adding my old one). I have looked into the coding and there is nothing in there with my old logo and because I have a new template, my old coding would have been cleared out and I cannot edit any coding now without the fear of breaking my template. I saw on another forum other people have had this issue with no solution. My URL is: https://www.captivating-portraits.com The password to this site is: demosite Does squarespace have tech help other than forums as well? I would like to get this solved asap because my clients can't currently inquire with my since my website is "under construction"! Link to comment
paul2009 Posted August 3, 2023 Share Posted August 3, 2023 Hi Julia There are errors being reported by your site from the code built into the third party template you are using (it isn't a Squarespace-supplied template). I recommend that you get in touch with the template author first to resolve these errors as they may be causing other problems. Once the template issues have been resolved, if you are still experiencing issues, you can contact Squarespace Customer Care directly (they won't help with custom code). If you experience any difficulties contacting Squarespace, please read how to contact Squarespace. Did this help? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment