huxleymann Posted July 24 Share Posted July 24 Hello fellow Squarespace enthusiasts 🙃 Hope all is well with you 🙌 Wondering if someone could help... Having an issue with my form submissions coming through on the same gmail thread. Previously I sourced some Java Script code that changed the time stamp which has now stopped working... I understand SS has made a few changes to the form recently... Would anyone have any suggestions? Or a solution? Thanks, Huxley 🙂 Link to comment
creedon Posted July 24 Share Posted July 24 Please post the URL for a page on your site where we can see your issue. A link to the backend of the your site won’t work for us, i.e. a url that contains /config/. Please set up a site-wide password, if your site is not public and you've not already done so. Post the password here. Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site. Please read the site-wide password and how to share a link documentation to understand how they work. We can then take a look at your issue. You may find How to post a forum question post useful. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
huxleymann Posted July 25 Author Share Posted July 25 https://www.focusedlasersystems.com/ Website in question 🙂   Link to comment
creedon Posted July 25 Share Posted July 25 Can you point us to a specific form that is having the issue? Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
huxleymann Posted July 26 Author Share Posted July 26 All of them. For example - If three customers send an enquiry through the contact form within 60 minutes of each other they appear in the same email chain on gmail. Which makes in confusing when it comes to replying. Hopefully this makes sense 🙂 Turning off email threading wouldn't be an option sadly. Issue is discussed in this thread -  Link to comment
creedon Posted July 26 Share Posted July 26 I understand the problem. What I'm trying to get to is a page with some code on it that I can see not working. I picked a page with a from and didn't find any code that is trying to alter it. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment