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Can't move domain from Squarespace to Shopify: "There are no eligible sites to move a domain to on this account."

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I have an active domain that expires in October, I bought it back in 2020 through Squarespace and its hosted by Tucows. I had a business plan for a year, then I allowed it to expire, and today I repurchased a month of business plan through squarespace to activate my website again (I was told I had to have an active website in order to transfer the domain away from it).

When I go to domains> click on the domain I want to transfer> unlock the domain sucessfully>click on "Move Domain to another site" it comes up with "There are no eligible sites to move a domain to on this account."

Tutorials have said there should be another button that I can click that says "send authorization email" however, there is no such button.

I'm thoroughly stuck, and the tutorials do not seem to help. I feel like i'm missing something obvious.

Trying to move my .co.uk domain that isn't locked from squarespace to Shopify. Kind regards.

Edited by TravelPatches
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6 hours ago, TravelPatches said:

When I go to domains> click on the domain I want to transfer> unlock the domain sucessfully>click on "Move Domain to another site" it comes up with "There are no eligible sites to move a domain to on this account."

The message "There are no eligible sites to transfer a domain to on this account" indicates that you don’t have another Squarespace site, which is correct if you are trying to connect it to Shopify.

To use the domain with Shopify (instead of Squarespace) you can either transfer the domain away from Squarespace (the process will depend on the top-level domain type) or you can add custom DNS records to connect your Squarespace domain to a Shopify website. To do this, you'll need to know the correct DNS settings for your Shopify site.

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Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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  1. Click the Send Transfer Authentication Code button that appears at the bottom of the panel. This sends an email with a unique authentication code to the domain’s Owner Contact if your domain's registrar is Squarespace Domains LLC. If your domain's registrar is Tucows, the transfer authentication code is sent to the domain's Admin Contact.

On your link "transfer the domain away from Squarespace" when I go to the domain page, it does not have this option to click the button "send transfer authentication code", it is not there at the bottom of the panel, as per what the tutorial says.

Edited by TravelPatches
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14 minutes ago, TravelPatches said:

it does not have this option

If it isn't as expected, please contact Squarespace Customer Care directly for assistance. If they provide you with a solution or workaround, please post it here for the benefit of other users. 

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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Solution: Transfering a .co.uk does not require an authentication code.

You can transfer your domain away from Squarespace at any time. Unlike other TLDs, you don't need to unlock the domain or generate a transfer code to start the process.

 

Very bottom of the webpage is three step tutorial on how to transfer your .co.uk domain away from Squarespace to another site. https://support.squarespace.com/hc/en-us/articles/115013899008--co-uk-org-uk-and-uk-domains#toc-transferring--co-uk---org-uk--and--uk-domains:~:text=to Squarespace.-,Transferring a domain away from Squarespace,-You can transfer

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