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Squarespace not recognizing FB and Instagram orders

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Facebook meta is giving me a notification saying that my customers order cannot be processed until recognized by commerce manager. I had everything linked and working and then the first order came through (but didn't until I found it on FB meta), and there is no way to manually process this order. I need to know how to fix this. For the time being I've disabled the store via FB and Instagram.

Screen Shot 2023-07-14 at 11.11.39 AM.png

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