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Domain name connected but website says pending owner verification

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Hi there

I've never had this issue before but my domain name has been connected and the verification information updated.

The website is still saying "Pending owner verification".

It's been atleast 12 hours - is there still a propagation issue, or am I missing something?

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  • 1 month later...

All the responses I've seen to this question suggest adding a CNAME verification record to the registrar's DNS settings, but here's what I don't understand:

  1. Does "This website is pending domain owner verification" mean that the owner/end user has to take an action, or does it mean that the registrar and/or hosting company are updating records in the background, and no action is required by the owner/end user? As written, it's unclear - and I'd like to confirm if it means there's an email in someone's inbox that requires confirmation?
  2. The guidance for adding a CNAME verification record in the registrar's DNS only seems to apply when using the DNS Connect method. In my case, I used the Nameserver Connect method, which I'm told doesn't use the random string CNAME host record needed for CNAME verification. Is this correct? image.thumb.png.42aa4a67932e96b06a5e279a7b13bf51.png

The nameservers and A records are showing correctly on dns lookup but no CNAME records are showing up. Nothing unusual or notifications appear in the NetworkSolutions domain settings, which appear to have propagated correctly.

Lastly, is there anything to do besides wait out the clock and restart the process using DNS Connect? 

Has anyone had better luck with one connection method over the other?


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I'm having the exact same problem as you are at this very moment, and it has been about 45 minutes. I'm going to wait a bit and see if this changes.

To your questions:

The "pending owner verification" I think essentially means that records are propagating/verifications are pending and you don't have to do anything, although that is worded poorly imho. I never got any kind of e-mail confirmation either.

I used the Nameserver Connect method as well, and yes that's correct, it doesn't using the random-string verify records because you're using Squarespace's own nameservers in that case.

I'll report back here a bit later today with an update.



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  • 1 month later...
  • 3 weeks later...

I'm having the same issue with www.nomadasdrift.com. Everything is green, connected and looks good to go on the backend, but I'm getting the same message :

"This website is pending domain owner verification"

. How do we resolve this? image.png.4b3c494c45a60e625b37acd8f8012197.png

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I've been having the same issue and it had been over 2 weeks and the website still hadn't connected. I removed the domain and reconnected it, and still having the same issues. Any suggestions? My website is www.mightybranding.com.au

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Hello @paul2009 I am having the same issue as the members above with a site I am pushing live: karamercer.com - appears to be connected in SS through updating nameserver in go daddy. However receiving the error message: This website is pending domain owner verification. Do I sit and wait, or is there anything I need to update in DNS?

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I had the same issue yesterday and it cleared up on its own after about 90 minutes. 

I had not seen this message before in the dozen+ sites I've launched with Squarespace. It's possible that the client/domain owner responded to an authorization email, but I don't think that's likely. The timing seemed to be directly linked to establishing the SSL certificate.

My specifics: Namecheap Registrar, changing nameservers from cloudflare to squarespace.

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  • 3 weeks later...

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