VanessaP Posted July 11, 2023 Share Posted July 11, 2023 I have uploaded MP4 videos on my Member Areas (under 30 minutes) and many of my subscribers are having issues with the videos not loading. They start to play and then start buffering. Sometimes they eventually play and other times they buffer for more than 10 minutes. These are videos I have recorded and edited and just trying to upload to the site. What's the solution here? Link to comment
Chris95 Posted July 30, 2023 Share Posted July 30, 2023 VanessaP, has Squarespace helped you with your issue. I was able to upload 19 minute videos (with a paid upgraded storage in Members areas). Now, my 15-20 minute videos are not uploading. Squarespace solution is to read more articles. Link to comment
paul2009 Posted July 31, 2023 Share Posted July 31, 2023 17 hours ago, Chris95 said: my 15-20 minute videos are not uploading. Squarespace solution is to read more articles. You should be able to add videos that are up to 30 minutes each. If you have sufficient free storage and you're still experiencing difficulties, I recommend that you record your next attempt to upload a video (Loom is free and is great for this) and send Customer Care the video to demonstrate that you have a genuine issue. Hopefully this helps them to escalate it 🙂 Did this help? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
JenniferMullin Posted August 4, 2023 Share Posted August 4, 2023 I’m having the same issues. I’m considering going back to hosting my videos on Vimeo and just linking in my member areas. Link to comment
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