XenoChron Posted July 8, 2023 Share Posted July 8, 2023 Every option I pick on the contact us page leads me to some FAQ or KB article with no option to open a ticket. How is it done? Its infuriating I pay for a service that obscures the support option. Even just posting this required me to tag it with some non-sense - there is no tag for customer service or technical support or just plain question. Link to comment
Jack_SQSP Posted July 10, 2023 Share Posted July 10, 2023 You can contact Squarespace Support via email or live chat (during operating hours) here:https://support.squarespace.com/hc/en-us/requests/new Fill out the topic and subtopic, then scroll past the suggested guides and you'll see the links for email and live chat. All support options and hours are detailed here: https://support.squarespace.com/hc/en-us/articles/219648707 Link to comment
paul2009 Posted July 18, 2023 Share Posted July 18, 2023 On 7/8/2023 at 3:19 PM, XenoChron said: Every option I pick on the contact us page leads me to some FAQ or KB article with no option to open a ticket. @XenoChron If you are having difficulties contacting Squarespace, you may also want to read how to contact Squarespace and see if this helps. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
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