emkap Posted July 7, 2023 Share Posted July 7, 2023 I can't get my TTF font file to upload -- you can see in the error message it even has the file name showing -- Link to comment
creedon Posted July 7, 2023 Share Posted July 7, 2023 Are you sure the file is actually a TTF file? The typed extension of a file means nothing to the actual contents of the file. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
creedon Posted July 7, 2023 Share Posted July 7, 2023 I just tested uploading a TTF file on my test site and it worked a treat. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
JavierRamirez Posted July 10, 2023 Share Posted July 10, 2023 Hi, I am getting the same error. I have tried otf and ttf files. To make sure i am uploading the correct file (as creedon said) I downloaded the file of this post (i grabbed the link from the code) then I uploaded it and got the same error. There must be some error with the platform.... Link to comment
creedon Posted July 10, 2023 Share Posted July 10, 2023 10 hours ago, JavierRamirez said: I am getting the same error I just tried the font file you downloaded and had an error with. I had no issues uploading it to my test site. Whatever is happening is not a generalized issue. This leaves us with a couple of possibilities. The font files you are downloading are being corrupted or SS is having an intermittent issue uploading. Could you email me the font file you downloaded so I can compare it to the file I downloaded? If so DM me. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
Designosaur Posted July 13, 2023 Share Posted July 13, 2023 Hi, I'm having the same issue. Here's the link to the font. Damion - Google Fonts Link to comment
creedon Posted July 13, 2023 Share Posted July 13, 2023 @JavierRamirez sent me the font file and it matches the file I downloaded from Google. I also was able to upload the sent file without issue. This leaves me to believe this is an issue on SS's side. We won't be able to help with an SS backend issue. Please Contact Customer Support. Let us know how it goes. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
JBO Posted July 20, 2023 Share Posted July 20, 2023 I'm having the same issue, was anyone able to resolve this? Link to comment
Kelou Posted July 21, 2023 Share Posted July 21, 2023 (edited) Also having the same issue. If anyone is able to resolve please post. I am in the 14 day trial if that has any impact. Edited July 21, 2023 by Kelou more infor Link to comment
TrendingAudio Posted August 1, 2023 Share Posted August 1, 2023 Same issue here as well. Link to comment
creedon Posted August 8, 2023 Share Posted August 8, 2023 Try the workaround from @SHADOWNUT. Go to the /config/editor URL for your built-in SS domain. For example. https://your-built-in-domain.squarespace.com/config/editor Let us know how it goes. AZS 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
AZS Posted August 10, 2023 Share Posted August 10, 2023 Thanks creedon, that worked perfectly. creedon 1 Link to comment
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