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Help with Domain Transfer

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Good morning! I have been trying to transfer a domain for my clients for over a week. The domain is currently with Green Geeks and I have now been waiting with a "transfer in progress" status for 8 days which has never happened with SS before. When I contact Green Geeks for an update - they said "Please ask for the IPS tag from your new registrar so we can update it." Can anyone help me understand what this means? Or anyone who is familiar with the Green Geeks domain transfer process help?

Alternatively - how do I cancel or stop a "Transfer in Progress"? Would it be easier to just maintain Green Geeks hosting and connect it to SS? Anyone had this issue before? DNS settings below. Client has not received any emails asking them to authorize. The authorization code was determined successful. HELP!

If anyone can help and needs to log into the site - I can add you as a contributor. Just drop your info below.

Thank you in advance!

Screenshot 2023-07-03 at 8.24.05 AM.png

Screenshot 2023-07-03 at 9.00.39 AM.png

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