Lostparadise Posted June 30, 2023 Posted June 30, 2023 When using the editing menu to try to hide or ideally delete the default Categories that appeared when building my commerce page I get an error saying the system was unable to complete the request. No matter how I try to accomplish this, I get an error. As a last result, is there a way to completely hide all of the categories from my shop page? Or, using code, hide the unwanted ones (Kits + Accessory, Body)? Thank you!
creedon Posted July 1, 2023 Posted July 1, 2023 SS has been having backend issues recently. You may want to wait a bit, several hours, or a day, then try again. The next step would be to report the issue to SS Customer Service. If those options fail, then bump this thread and perhaps someone can help. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
Lostparadise Posted July 1, 2023 Author Posted July 1, 2023 51 minutes ago, creedon said: SS has been having backend issues recently. You may want to wait a bit, several hours, or a day, then try again. The next step would be to report the issue to SS Customer Service. If those options fail, then bump this thread and perhaps someone can help. Thank you, Creedon. I will exercise patience 🙂 I'll report back here and close this thread when a solution is found.. creedon 1
creedon Posted July 1, 2023 Posted July 1, 2023 Please don't close the thread so that others may learn from it. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
Lostparadise Posted July 3, 2023 Author Posted July 3, 2023 (edited) This error is still occurring. I cannot delete those pre-made Categories, nor can I edit them. No matter what angle I attempt to do either of those workarounds, I get one of two error messages. I am attaching screenshots. Edited July 3, 2023 by Lostparadise wrong ss
creedon Posted July 3, 2023 Posted July 3, 2023 There is not much we can do to help with an SS backend issue. Please Contact Customer Support. It sounds like a corrupted collection to me. Do you have a lot of products added to the Store page? Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
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