Emil_BB Posted June 22 Share Posted June 22 Hi, I hope someone can help with a quite serious problem. I have implemented CookieBot to our company page and the CookieBot shows up on the first visit. The problem is, that if the user denies cookie consent, the whole site turns empty. There is nothing showing. No text, header, images, nothing. The CookieBot script is placed in the header in Squarespace. I have tried to turn CookieBot from blocking cookies automatically to manual but I don't know how to add the Squarespace scripts manually for the site to work. Does anyone else experience this problem and can help? Website: https://bobbiebeastie.com/ Link to comment
paul2009 Posted June 22 Share Posted June 22 1 minute ago, Emil_BB said: CookieBot shows up on the first visit. The problem is, that if the user denies cookie consent, the whole site turns empty. It looks like you have configured CookieBot to block the essential cookies. Squarespace cannot function without these so you'll need to log on to CookieBot and categorise the cookies so that it only blocks the optional ones. If you need help with that, I recommend that you visit the Cookiebot support pages or contact their support team. Did this help? Please give feedback by clicking an icon below ⬇️ About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Emil_BB Posted June 22 Author Share Posted June 22 (edited) Thank you for your extremely fast response @paul2009. The problem is that CookieBot automatically blocks Squarespace scripts and I don't know the source of these scripts or how to add them. I tried to identify them and add them at the bottom as you can see in the following screenshot. But it doesn't help. Hopefully, the screenshot helps. The support answered me in a week saying I have to add it manually but no help in this regard... Edited June 22 by Emil_BB Link to comment
Emil_BB Posted June 22 Author Share Posted June 22 (edited) If I add it manually it doesn't block any cookies Edited June 22 by Emil_BB Link to comment
paul2009 Posted June 22 Share Posted June 22 (edited) 25 minutes ago, Emil_BB said: The problem is that CookieBot automatically blocks Squarespace scripts and I don't know the source of these scripts or how to add them. If you haven't committed to CookieBot yet (you haven't paid for it) then I recommend that you take a look at another tool instead. As I didn't find CookieBot very easy to configure, it's not something that I can recommend or assist with. There are other reports on the forum where users have also found it difficult to configure. I've evaluated a number of these consent tools with Squarespace and as a result I personally recommend CookieScript, and use this with clients. I appreciate that we're all different so you may not agree 🙃, but in my opinion it is easier to configure and has a better user interface for visitors too. My second favourite is CookieYes. I hope this helps. Edited June 22 by paul2009 edited for clarity Sandersander 1 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Emil_BB Posted June 22 Author Share Posted June 22 13 minutes ago, paul2009 said: If you haven't committed to CookieBot yet (you haven't paid for it) then I recommend that you take a look at CookieScript instead. I've tested a number of these consent tools and this was my favourite, followed by CookieYes. I didn't find CookieBot very user friendly and so I'm not the best person to help you with it. I see. Unfortunately, we've already paid for CookieBot. I guess I will just push their support. Thank you for your help Link to comment
paul2009 Posted June 22 Share Posted June 22 11 minutes ago, Emil_BB said: I guess I will just push their support. Do let us know how you get on. It may help others in the same situation later 🙂 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Emil_BB Posted June 22 Author Share Posted June 22 4 minutes ago, paul2009 said: Do let us know how you get on. It may help others in the same situation later 🙂 Of course 🙂 Link to comment
Emil_BB Posted June 23 Author Share Posted June 23 Still no solution. The support keeps sending the same link and doesn't help resolve the problem... Link to comment
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