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Instagram not refreshing on home page

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I integrated my instagram account 'inspire_ventures' on my website. It was showing the most updated posts but it's not anymore.

It shows the below but it's missing the last few posts. I've tested this on 2 laptops and on my cell phone so it's not a device refresh issue


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Posted (edited)
On 6/21/2023 at 2:58 PM, Brandimore said:

I integrated my instagram account. It was showing the most updated posts but it's not anymore.

Sadly, this is a widely reported issue. Please contact Squarespace Customer Care to add your voice to the requests for this to be resolved.

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Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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  • 4 weeks later...

My client's Instagram wasn't updating on the site in the Instagram block, so we disconnected and reconnected the account. Now it doesn't load any photos and is entirely blank! We contacted Squarespace support, and they said it's a very complex issues they are looking into, but they aren't able to provide a timeline for when it will be resolved.

I've tried deleting the block and starting new ones, but no luck.

Are there any workarounds? Can I embed Instagram using some custom code or similar? Would appreciate your suggestions!!

Thank you!

I feel bad that I encouraged my client to migrate from Wordpress to Squarespace, but not being able to have the simple functionality of an Instagram is not looking good!

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same problem here – feed not updating, resetting data did not do the trick, reauthenticated/reconnected account, now the entire block is blank (see attached screenshot, block will display blank in live mode) with no way to reintegrate the instagram feed – tried deleting and reconnecting the account plus deleting and re-adding the block (both under classic editor and fluid engine) multiple times, to no avail.

acknowledged by squarespace's support team as a bug plus the usual our engineering team is looking into it and we can't provide a timeframe for a solution info i can recite by heart by now. i know they will  – eventually, whenever that may be – but i agree with @BajanCode that this is incredibly frustrating when you've told clients that squarespace just works and they opted for this paid solution over a wordpress site and now a basic thing like the instagram block (which is a central part of their website – and now gone) does not. this is not the only current bug that i am waiting for to get fixed, but that's another story.

does anyone have an idea for a temporary fix to get the feed back on track – maybe @paul2009? thanks in advance.

Bildschirmfoto 2023-08-02 um 09.55.41.jpg

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update: i can now confirm (via another squarespace site for a client) that simply resetting the data (without reauthentification) can also irreversibly break the instagram feed (going from out of sync to permanently displaying no content at all).

Edited by marcel.weisheit
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