Shipment tracking not updating

Hello,

I am having a problem with the order status pages. I think the attached screenshot is self-explanatory. I enter the tracking number upon fulfillment, but Squarespace always provides my customers with information that the shipping label hasn't been even processed yet, even after the order has been already delivered. Customers are emailing me, why their orders are not getting shipped.

I am sending packages using Czech Post, with international tracking numbers that are supported by major universal tracking sites.

Any idea how to fix this?

Thank you

15 hours ago, paul2009 said:

Yes, I'm seeing this problem on other sites too. This timeline is for USPS shipping within the US and should not appear unless you purchase a shipping label directly from Squarespace - which you obviously cannot do!

The message should look more like this:

Please report this bug to Squarespace Customer Care so they can understand the impact it is having on merchants and prioritise a fix. I've already reported it but the more people who do, the more quickly it is likely to be resolved.  Let us know how you get on.

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Yeah, I tried, already exchanged a few emails with Squarespace support. But the agent seems unable to understand the problem and completely ignores the importance of this. They sent me a guide to fulfilling orders. Really bad customer service, thinking about switching to Shopify.

12 hours ago, qvex_tech said:

But the agent seems unable to understand the problem and completely ignores the importance of this.

If it helps, Squarespace have confirmed that there is an issue with how tracking is displayed in the Order Status page, and the case has already forwarded to their Engineering and Design team.