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Social Icons enabled and appear in editor but not on live site

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Hello,

 

I am hoping some kind soul may be able to help me!

My social icons are enabled in my header and in a block on the homepage and when I remove and then enable them again they show in the editor but as soon as I save they disappear and don't show on the live site.

I contacted Squarespace chat but they said due to me having some custom code they can't help so a bit lost as to what to do next!  Any help is appreciated.

 

Tara 

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2 hours ago, sinclairsynergy said:

I contacted Squarespace chat but they said due to me having some custom code they can't help so a bit lost as to what to do next! 

If custom code is adversely affecting your site, the first step is to remove it and save it somewhere safe. After you've saved the changes and refreshed the site, if that fixes the issue, you can be confident that the code is at fault.

If you provide a working link to the site, as well as a screenshot or Loom video, we may be able to offer more specific advice.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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As this is happening when the custom code has been removed, I do recommend contacting Squarespace again to escalate the issue.  They have access to you site and can troubleshoot this properly.

Let us know what you find out. 

Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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