Jump to content

Issue with Avenue Template and Wistia...

Recommended Posts

Hey everyone, I've been using the Avenue template for several years with no issue adding videos to a gallery from Wistia. Now, however, every time I try to add one, I'm getting an error message from Squarespace, taking me back to the main page. I can add videos to the gallery from YouTube, but that's not ideal for my purposes. Please let me know if you have any insights. My site's URL is www.mountainmediaprodco.com. Thanks!

Link to comment
  • Replies 6
  • Views 330
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

On 6/13/2023 at 9:36 PM, MMPC said:

Hi tuanphan, it just gives me a "Something Went Wrong" error.

I've attached a video of the process. Thanks!

I have a feeling it's a Wistia error, but not sure what it is. I've made sure it's sharable / embeddable on their site. Odd YouTube videos work just fine.


Can you share link to Wistia? I will try embed it on my test site

Email me if you have need any help (free, of course.). Answer within 24 hours. 
Or send to forum message

Contact Customer Care - Learn CSS - Buy me a coffee (thank you!)

Link to comment

I don't have a solution but an observation.

I was working with a client's Wistia videos yesterday and had several occasions when the upload process choked. I was able to reattempt some of the uploads and eventually got 'em all uploaded.

My thinking was that Wistia's content delivery network, assuming they use one, is/was having issues. Although it is possible that it is on SS side as well if other video types are uploading OK I'd lean more towards Wistia.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.