Issue with Avenue Template and Wistia...

Hey everyone, I've been using the Avenue template for several years with no issue adding videos to a gallery from Wistia. Now, however, every time I try to add one, I'm getting an error message from Squarespace, taking me back to the main page. I can add videos to the gallery from YouTube, but that's not ideal for my purposes. Please let me know if you have any insights. My site's URL is www.mountainmediaprodco.com. Thanks!

Can you send message error?

Hi tuanphan, it just gives me a "Something Went Wrong" error.

I've attached a video of the process. Thanks!

I have a feeling it's a Wistia error, but not sure what it is. I've made sure it's sharable / embeddable on their site. Odd YouTube videos work just fine.

On 6/13/2023 at 9:36 PM, MMPC said:

Hi tuanphan, it just gives me a "Something Went Wrong" error.

I've attached a video of the process. Thanks!

I have a feeling it's a Wistia error, but not sure what it is. I've made sure it's sharable / embeddable on their site. Odd YouTube videos work just fine.

SquarespaceError1080p.mov

Can you share link to Wistia? I will try embed it on my test site

Sure, it's pretty much any link from Wistia, but here's one to try: 

Thanks!

I took the liberty of converting your video to a format more can view.

I don't have a solution but an observation.

I was working with a client's Wistia videos yesterday and had several occasions when the upload process choked. I was able to reattempt some of the uploads and eventually got 'em all uploaded.

My thinking was that Wistia's content delivery network, assuming they use one, is/was having issues. Although it is possible that it is on SS side as well if other video types are uploading OK I'd lean more towards Wistia.