AceraTravel Posted June 12, 2023 Posted June 12, 2023 I bought my domain name from name cheap 5 days ago and linked it to Squarespace per the Squarespace instructions - I then registered by a google workspace account to use for an email address. Following Squarespace and google instructions I needed to change/update MX so I went make to name cheap to do that. Could not, so I had to revert the name servers to set up gmail. Also received the following from their support team: According to our check, the domain aceratravel.com is pointed to the third-party nameservers:Name Server: CONNECT1.SQUARESPACEDNS.COMName Server: CONNECT2.SQUARESPACEDNS.COMAdvanced DNS manager is not available for your domain since you have delegated it to custom nameservers . This means that DNS zone and all DNS host records (including A/CNAME/MX/TXT records) are to be managed from the side of third party nameservers. You might need to contact your current DNS/hosting provider to check if it’s possible to modify host records on their end. I'm receiving test emails to the gmail I set up BUT I cannot link a new Mailchimp account. I can send emails out and I am receiving them. Mailchimp CS sent this:Reviewing our logs, we can see that activation emails sent to the address "alexandra@aceratravel.com " are bouncing with the following message from the receiving server: 554 5.7.1 <alexandra@aceratravel.com>: Relay access denied I've whitelisted Mailchimp - should be all set. Still cannot authenticate my account. I'm not sure what to do here and if my gmail will stop working if I change back the name servers to Squarespace. Currently my site is still working but TBD. Any guidance would be helpful!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment