Jump to content

Uploaded video, at 2:00 min mark it has a static/ jump (COMET RING)

Recommended Posts

Posted (edited)

My original video plays smoothly. Upon uploading it  (I used chrome first, then safari) it still has a static-ee, pause/jump at the 2:00 minute mark. Not sure how i can eliminate this. The original video has no issues. 

Edited by GUTIE
Posted

Can you point us to the video?

I'm wondering if this is happening on the SS side because of some kind of encoding issue.

Video hosting services in many cases encode uploaded videos and those encoders are not perfect. They are lossy and it could be that around the 2 minute mark the encoder just can't cope.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Posted

To add to what @creedon has said, best performance is usually achieved when the original file has 1080p resolution and is using .mpeg-4, AVC/H.264, HEVC/H.265 or ProRes as the video codec.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

  • 8 months later...
Posted

I will join in here, several months later. While I build sites for clients, I don't currently have any videos on client sites. However, on my own business site, I have three videos. These three rendered smoothly, play back smoothly on any device, and are absolutely normal in every way - until I upload them to my SQSP site. Every single one has an audio/visual glitch at the two-minute mark. This is present in videos uploaded today, and videos uploaded six months ago.

Squarespace has something going on with their video service, and I'd sure love to know what it is. As a video guy, this is driving me nuts.

  • 6 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.