GUTIE Posted June 11 Share Posted June 11 (edited) My original video plays smoothly. Upon uploading it (I used chrome first, then safari) it still has a static-ee, pause/jump at the 2:00 minute mark. Not sure how i can eliminate this. The original video has no issues. Edited June 11 by GUTIE Link to comment
creedon Posted June 12 Share Posted June 12 Can you point us to the video? I'm wondering if this is happening on the SS side because of some kind of encoding issue. Video hosting services in many cases encode uploaded videos and those encoders are not perfect. They are lossy and it could be that around the 2 minute mark the encoder just can't cope. paul2009 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
creedon Posted June 12 Share Posted June 12 As a test can you edit the video down to the problematic area of the video say 15 seconds before and 15 seconds after the bad spot. Upload that and see if the same part has issues? Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
paul2009 Posted June 12 Share Posted June 12 To add to what @creedon has said, best performance is usually achieved when the original file has 1080p resolution and is using .mpeg-4, AVC/H.264, HEVC/H.265 or ProRes as the video codec. creedon 1 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
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