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Cannot get Google Workspace to work with Squarespace

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Hi all,

I'm having the hardest time getting Google Workspace to play nice with Squarespace.

My domain is through Google Domains, and the website is through Squarespace.

All I need is to have a myname@mysite.com email address before I can launch it.

However, everytime I try to sign up for Google Workspace, I get this error:

image.thumb.png.bdf4a1a6d11f05ea644df2f7304e225c.png

 

I have already verified that I own the domain through Google (using the CNAME method), but I cannot get the email to work.

After a lot of driving into a wall, I finally was able to log into Google admin console.

Now, I am trying to get the business starter account set up, but I keep getting this error:

image.thumb.png.681b6eec7113a295a8ac59ec6072e9fd.png

 

So now I am very confused.

 

When I try to use Google Workspace through Squarespace, I get the first error.

When I try to use Google itself, I get the second error.

 

Where is the disconnect? I know this is probably something to stupid, but as a first timer, I am so lost, and so frustrated, but determined to get to the solution.

 

Thanks in advance for all the help!

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On 6/6/2023 at 1:08 AM, clemedia216 said:

I'm having the hardest time getting Google Workspace to play nice with Squarespace...everytime I try to sign up for Google Workspace, I get this error:

image.thumb.png.bdf4a1a6d11f05ea644df2f7304e225c.png

 

It's very difficult for forum users to help with this type of error as we don't have access to either account (Google or Squarespace) to be able to confirm the issue so you may be better contacting Squarespace Customer Care directly to see if they can help.

That said, the error in your first screenshot ("This domain is already connected to a Google Workspace account") usually indicates that Google Workspace was previously purchased for your domain through another reseller, for example Wix.

If this is the case, you'll need to use this form to let Google know you're trying to sign up using a domain that previously had (or still has) a Google Workspace account associated with it. After you submit the form, Google should contact you with further instructions so that you can start afresh.

Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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