Emails to Gmail accounts bouncing back

I am getting email bounce backs when I send to any gmail accounts, this started 2 weeks ago. It appears my SPF values need changing. When I've contacted Squarespace help about this im told that I need to contact my domain provider, although my domain was transferred to Squarespace when I built my site. Its listed as Tucows in settings.. Any help advice appreciated

What is your domain?

Hi Paul

petermatthewsphotographer.com

If you registered or transferred a domain to Squarespace, Squarespace is your domain provider. 

We sell domains through two registrars, Squarespace Domains LLC and as a reseller of Tucowsdomains. To determine which of these is your domain's registrar:

19 minutes ago, PMP said:

I am getting email bounce backs when I send to any gmail accounts, this started 2 weeks ago. It appears my SPF values need changing.

Your email appears to be hosted by Krystal. They have a support guide entitled Improving mail deliverability with SPF, DKIM and DMARC that may help you to understand how to set up your SPF record as well as DKIM and DMARC. 

As your domain is hosted by Squarespace, the changes they describe will need to be made within the Domains panel of your Squarespace website. See Adding custom DNS records to your Squarespace-managed domain for details of how to do this. 

I recommend that you set up DKIM as receiving mail servers use DKIM to verify that the domain owner actually sent the message. Note that sending to personal Gmail accounts requires a DKIM key of 1024 bits or longer.

I hope this helps.

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Thank you Paul, you are correct regarding Krystal, and they advised i need to make the changes initially.

Ill have a look at set up as  DKIM as you've advised, appreciate your time.

Peter

Just a heads up..When i spoke with help on Squarespace they didn't realise that they host the domain, despite having all the info available?

Hi Paul

Ive had a look at this and i don't think i have the relevant knowledge to make changes.I am paying for this service is there not someone at Squarespace that can actually help? its becoming a pain.

Thanks

Peter

2 hours ago, PMP said:

is there not someone at Squarespace that can actually help?

You’ll need to understand the records that you need first but, if your email provider has provided the technical detail for the TXT record(s) that you need to create, Squarespace can certainly help you to add the record(s). 

Hi Paul , Here is what I have from them

Hello Peter,

Thanks for getting in touch. The SPF record looks like it needs updating at the DNS provider's end. Please could you update the following record at your DNS provider's end:

Existing record:

v=spf1 +a +mx +ip4:185.145.156.30 ~all

Update to:

v=spf1 +a +mx +ip4:185.145.156.30 +include:relay.k.io ~all

You'll then need to allow time for the change to propagate. Any further issues please let us know!

Kind regards,
Jamie Larcom

Ive now updated this in my custom record of my DNS settings, hopefully a solution

Thanks again