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Unable to Transfer Domain (I promise my code is correct!)

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Hey, there - 

I'm switching over my domain from BlueHost to Squarespace, and I have (or should have) completed all the steps up to the actual transfer. I've gone through both platform's transfer guides (yes, it's all unlocked, even if you don't have to), I've got my code, and I'm ready to go. 

However.

When I paste my EPP, I get an error message back saying my code isn't correct. What it says verbatim, just in case, is, "Invalid Authorization Code." But - I know my code is correct. I just pasted it from an email. I don't own any other domains on that service, so it's not a mismatch. It fits all of the transfer guidelines, it's not an ineligible domain, and the site that's currently hosted on it is live and well. Not sure what else to do at this point - am I doomed to have to connect instead of transfer? That'll work out, but saving $20 and having everything in one place would be really swell, y'know?

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1 hour ago, investpgh said:

When I paste my EPP, I get an error message back saying my code isn't correct. What it says verbatim, just in case, is, "Invalid Authorization Code."

Forum users are unable to assist with technical issues. When you are seeing an error message, please contact Squarespace Customer Care directly. If they provide you with a solution or workaround, please post it here for the benefit of other users. 

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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Good news, I found a solution to this frustrating issue!

The error I kept getting was 'Invalid Authorization Code', even though I copied and pasted it exactly.

The way I resolved it was to contact the current registrar via their support chat and simply have them reset the Registry Key / Transfer Auth Code. It took 5 mins to complete and the new code worked with the Squarespace transfer process. No need to contact SqSp support.

You're welcome 🙂

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