Remove blank space underneath grid galleries on mobile Squarespace 7.1

Hello!

I finally (thought I had) finished a client's website yesterday and went live. Link is here. (If you look at any of the artist pages on your mobile you will see what I mean). The website consists of lots and lots and lots of galleries. In the mobile view, everything in the design editor looked fine. But now that it is live and I am looking at it on my actual mobile I am horrified to see that beneath every grid gallery there is a LOT of blank space... In the editor, I had left no blank space beneath the images (i.e. dragged the blue bar up) and only left one/none fluid engine rows beneath the galleries...

I am hoping there is a sitewide fix for this.  But if I have to target different section id's I will... Been looking up different solutions but nothing is working so far.

Would be grateful for your help!

5 minutes ago, SourceProjects said:

In the mobile view, everything in the design editor looked fine. But now...I am looking at it on my actual mobile I am horrified to see that beneath every grid gallery there is a LOT of blank space

Mobile devices now have very different resolutions so we may be seeing something different depending on the device we are using. Can you provide some screenshots of what you're seeing, as well as what you expected? 

Hi Paul,

Please see screenshots attached. The first is what I expected. The second is the view in my mobile (iPhone)

On 5/27/2023 at 10:01 AM, paul2009 said:

Mobile devices now have very different resolutions so we may be seeing something different depending on the device we are using. Can you provide some screenshots of what you're seeing, as well as what you expected? 

43 minutes ago, SourceProjects said:

Please see screenshots attached.

Thanks for the images. If you edit the page in Mobile View, you should be able to remove the surplus rows from this section by dragging the button upwards.

Also, I strongly recommend that you delete the 'autoplay' script. It is badly written and is causing site errors every 3 seconds.

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3 minutes ago, paul2009 said:

Thanks for the images. If you edit the page in Mobile View, you should be able to remove the surplus rows from this section by dragging the button upwards.

Also, I strongly recommend that you delete the 'autoplay' script. It is badly written and is causing site errors every 3 seconds.

Did this help? Please give feedback by clicking an icon below  ⬇️

Thanks very much Paul,

Every single page was carefully edited in the mobile editor to eliminate blank space at the bottom of galleries and page sections (as per your video). Why blank space is suddenly appearing in a real life mobile screen is a complete mystery and this is what I am trying to eliminate...

The autoplay script is there because Squarespace sadly no longer provide this option in carousel galleries. There is one of these on the website in the about page. If you know of a better fix for this, it would be most welcome. But the white space below the galleries in mobile view is of greater concern. 

20 minutes ago, SourceProjects said:

Every single page was carefully edited in the mobile editor to eliminate blank space at the bottom of galleries and page sections (as per your video).

I'm sorry this didn't help!

If you've already used the method that I described then I recommend first checking that custom CSS is not the issue. If it isn't, please contact Squarespace Customer Care directly as they'll have the required level of access to troubleshoot the issue. 

If it helps, this isn't an issue with the device. I can reproduce the issue on your site when emulating a mobile on desktop too.

Let us know how you get on.

39 minutes ago, paul2009 said:

I'm sorry this didn't help!

If you've already used the method that I described then I recommend first checking that custom CSS is not the issue. If it isn't, please contact Squarespace Customer Care directly as they'll have the required level of access to troubleshoot the issue. 

If it helps, this isn't an issue with the device. I can reproduce the issue on your site when emulating a mobile on desktop too.

Let us know how you get on.

Thanks Paul, yes I think I'll have to contact customer support about this... Will keep you posted!