Bulk Image Update via CSV Broken?

Hello,

I currently have a client where we have existing products in their inventory that we initially imported without any images. I now have a placeholder image I want to apply to all images until the product images are provided. I'm having an issue bulk updating these products.

Here are the steps I've completed, in order.

1. I've uploaded the placeholder image
2. Manually applied placeholder image to one of the products.
3. I've exported the inventory to a CSV.
4. I've updated each inventory line with the same product image URL.
5. I've imported the newest inventory file that contains the image URL
6. No errors occur during import and I am presented with information that all 31 products were updated.

When I view the inventory page, none of the inventory with the exception of the ones I've done manually are updated with the placeholder image. I've re-exported the data and verified the URLs are not present for the inventory. Based on the Bulk Import via CSV documentation, this functionality should work. Is there any way to report this broken functionality directly to SquareSpace?

Regards,

Jesse Riddle

7 minutes ago, Bitmvr said:

Is there any way to forward this information to the SquareSpace?

You can contact Squarespace Customer Care using this form. 

If you experience any difficulties contacting Squarespace, please read how to contact Squarespace.

Thanks @paul2009. I've submitted an email.