Help Creating a Monthly Subscription to a product - no apply button?

I am trying to create a product with a subscription model. At the bottom of the page in the Checkout options there are options for Custom Button, Custom Forms, and Subscription. When I go into the Subscription option there is no Apply button.
How do I turn this into a subscription? What am I missing?

I have the same issue...

I think it was because I was on the basic e-commerce plan. I just upgraded to E-commerce Advanced and now I see the apply button.

On 4/2/2023 at 10:49 AM, paul2009 said:

I can see the APPLY button today, so this may have been a temporary issue that has since been resolved.

If you are still experiencing an issue, please contact Squarespace Customer Care directly. If you cannot located the support form, please read how to contact Squarespace.

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Do you subscribe to e-commerce advanced or just the basic e-commerece?

I am unable to save the subscription checkout information when I try to add subscriptions to my inventory. I can only cancel or discard, no save button. Any ideas? I've tried in Chrome and Safari. 

I'm having the same issue! Tried on Firefox as well!

Please advise!

I want to add a subcription under checkout information for a particular product in the shop.

thank you!

Also having the same problem.

Hello, any info about this topic? I am having the same issue, can someone help?

We're having the same issue 😥

I am also running into this problem

On 7/5/2023 at 1:04 PM, RetetiElephantSanctuary said:

We're having the same issue 😥

Actually i think its due to not paying for the most advanced form of Squarespace.

Is there a pay-in-full AND subscription (payment plan) option inside of the SAME PRODUCT at checkout?  

My client would like to offer her clients the opportunity to pay-in-full for her product (a coaching service) OR make 6-month payments toward the some product. Her service is not a membership. She has a Basic Commerce plan.

Is this possible?

I edited her product and tried to add the subscription option to it, but there is no "APPLY" button to apply the changes (discussed in another thread). And furthermore, I'm not certain this adds the option versus adding it while taking away the option to pay-in-full. She would like BOTH.

Thanks! 

I have the same issue for my client's site. She's on a basic Commerce plan. So does that mean she cannot have this option without upgrading? 

10 hours ago, kristyfountain said:

I have the same issue for my client's site. She's on a basic Commerce plan. So does that mean she cannot have this option without upgrading?

Correct. Subscription products are only available on the Commerce Advanced plan.

Thank you!

My client has a service she's selling, and wants to offer her clients the option to pay in full OR may 6 months of payments.

Does the subscription option also allow for pay in full on the same product?

9 minutes ago, kristyfountain said:

Does the subscription option also allow for pay in full on the same product?

No. You'll need to add two separate products - one subscription product and one standard product, and link from one to the other within the product description.

Note that subscriptions are processed separately through the checkout (due to the complexity of the payment method) so customers cannot purchase a subscription product and a standard product at the same time.

Hi there,

I'm trying to set this product up as a recurring subscription. I can change it in the pop-up box but there's nowhere to hit 'Save'. If I click out it says 'Discard' or 'Cancel'. Is this a bug or am I missing something?

11 hours ago, ClareWalter said:

I'm trying to set this product up as a recurring subscription. I can change it in the pop-up box but there's nowhere to hit 'Save'.

Are you on the Advanced Commerce plan, as explained above? Subscription products can only be added when you're on this billing plan.

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No, I'm not. Thanks for replying, I guess i'll have to upgrade

Sorry for my very average English.
I would like to offer a subscription to the Squarespace store for the sale of services. But do you know how to activate it, when I set the correct number of weeks and periodicity, I cannot validate...?

Have you upgraded your website to the Commerce Advanced plan? Subscriptions require this higher plan.

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Hey. Has this issue been resolved?

2 minutes ago, Oyoyoyi said:

Has this issue been resolved?

Please see the answer above: