jhaaaa Posted May 13, 2023 Share Posted May 13, 2023 (edited) I have a Search button on my site that links to https://www.kaukauchronicles.org/search, which used to lead to a search page. Today, I noticed that clicking the Search button downloads an HTML file. Has the URL to the search page changed? Edited May 13, 2023 by jhaaaa typo Link to comment
creedon Posted May 13, 2023 Share Posted May 13, 2023 (edited) This issue is specific to your site. I just tested the search page on my test site and it came up there as expected. We won't be able to help with a Sqaurespace backend issue. Please Contact Customer Support. Edited May 14, 2023 by creedon Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
jhaaaa Posted May 13, 2023 Author Share Posted May 13, 2023 Thank you @creedon! How did you implement access to your search page? Just curious - perhaps I can do it the same way to fix my issue? Link to comment
creedon Posted May 14, 2023 Share Posted May 14, 2023 12 hours ago, jhaaaa said: How did you implement access to your search page? I did nothing magical. I just added /search to the base URL of my site and it worked for me. That is the standard search URL. I don't think there is any magic here, you need to contact customer support. Have you installed any custom code? If yes then SS support may not help you. They have a policy of no help when custom code is installed. It is always possible that custom code is interfering but that seems unlikely. If you have installed custom code, remove it. Keep a copy somewhere. If SS can't help you there is no magic that we can perform to help you. jhaaaa 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
derricksrandomviews Posted May 14, 2023 Share Posted May 14, 2023 (edited) I used this URL https://www.kaukauchronicles.org/search and the search bar came right up. And the search button did the same. Edited May 14, 2023 by derricksrandomviews Link to comment
Featured Comment paul2009 Posted May 14, 2023 Featured Comment Share Posted May 14, 2023 (edited) Squarespace are investigating an issue with some browsers treating the site search navigation links as downloadable files. Edited May 9 by paul2009 jhaaaa 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
lindz5223 Posted April 18 Share Posted April 18 This is now happening to me! So annoying. https://www.thefrenchtangerine.com/ Link to comment
creedon Posted April 18 Share Posted April 18 40 minutes ago, lindz5223 said: This is now happening to me! So annoying. Weird. I just hit the /search URL slug of your site and the search page came up just fine. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
jackiemclintock Posted April 30 Share Posted April 30 On 4/18/2024 at 7:43 PM, lindz5223 said: This is now happening to me! So annoying. https://www.thefrenchtangerine.com/ How did it resolve itself? It's happening to my site now too. www.expressmedicals.co.uk/search Link to comment
creedon Posted April 30 Share Posted April 30 4 hours ago, jackiemclintock said: It's happening to my site now too. Looks good to me. Folks. Have you tried restarting your browser and all internet devices? Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
creedon Posted May 1 Share Posted May 1 This sounds like a case where a round robin server is going to the database for the server page and then serving the page as a download file as opposed to an HTML page. Essentially a misconfigured server in a batch of other properly configured servers. This would explain the intermittency. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
behruznassre Posted May 6 Share Posted May 6 Well, this issue is actually not solved. Some of my users are having the same issue and I did open a support ticket. I will reply back if they are able to fix the problem. but I am not sure why this topic is considered 'solved'. Behruz Link to comment
behruznassre Posted May 7 Share Posted May 7 This is what got back from support: This is Rory following up on our chat regarding the intermittent issue you're seeing with your search link promoting your visitors to download an HTML page. We’re currently investigating an issue with some browsers treating site search navigation links as downloadable files—thanks for reporting this to us. Our Engineering teams are prioritizing a fix for this as we speak. For now, I've applied a manual workaround from our end to prevent this from occurring. To be clear, this is a temporary workaround rather than a permanent fix for the issue. Link to comment
Moodybear Posted May 9 Share Posted May 9 They have been several instances recently where when searching my site, by clicking on the link in the main menu, it downloads a file of no description 115k in size called Search. Obvioulsy this is not supposed to happen and it worries me that someone is hacking my or overlaying code of somesort. I have fixed this each time by going into the page and resaving the options to "search site" page. Anyone else come across this or an idea of how to stop it from happening Link to comment
SCAgency Posted August 5 Share Posted August 5 A header link with /search is randomly opening up a file download box for us too. Does anyone know if not putting a /search link in the header and instead making a search page with a search module is more stable? Link to comment
Janet-CA Posted August 18 Share Posted August 18 This just started happening to my site. No idea why. Obviously, not good! Link to comment
MattBrown Posted October 4 Share Posted October 4 This is happening to some of our staff in the Nashville area. Link to comment
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