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International Shipping Options Do Not Appear at Checkout

By -samox-, in Commerce

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-samox- Level 4

-samox-

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I'm struggling with a pretty silly issue.

I'm just trying to enable a flat rate shipping option for all international purchases, but no matter what I do, it doesn't show up as an option at checkout.

I've experimented with doing just one country, but even that doesn't show up.

Any ideas??

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-samox-
-samox-

Aaaaaaand that did it. This software is too smart for me lol. Thanks so much for your help!

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paul2009 Level 18

paul2009

Posted
Posted
11 hours ago, -samox- said:

I'm just trying to enable a flat rate shipping option for all international purchases, but no matter what I do, it doesn't show up as an option at checkout.

It's difficult to troubleshoot this without more information. It would be great if you could provide a link to the site, and some screenshots of your shipping configuration. 

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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-samox- Level 4

-samox-

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Posted (edited)

Roger that!

Here's what I've set up on the Shipping options screen vs what shows up when you check out.

I'm not even sure how to proceed, it just refuses to show up as a method for shipping lol.

Screen Shot 2023-05-12 at 3.13.08 PM.png

 

Screen Shot 2023-05-12 at 3.16.48 PM.png

Edited by -samox-
Fixed Screenshot
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paul2009 Level 18

paul2009

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Thanks for the screenshot, but can you also include a link to the site so we can see the site working?

If it helps, the "Rest of the world" setting refers to any country that isn't already covered by one of the other shipping options. What is the default country setting in your checkout? I cannot see which country is selected as your second screenshot cuts this off. If US is currently selected, the international option won't be shown.

Did this help? Please give feedback by clicking an icon below  ⬇️

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Would you like your customers to be able to mark their favourite products in your Squarespace store?

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Ghendersonrowe Level 1

Ghendersonrowe

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I have set up my shipping for international but when I got a friend to try it in New York she is able to add product the cart but then says that there is not an option to checkout ? Why is this ? 
my default is the UK but I have set the US options on shipping 

image.jpg

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paul2009 Level 18

paul2009

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@Ghendersonrowe Please provide a link to the product on the website.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Would you like your customers to be able to mark their favourite products in your Squarespace store?

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