mbockmaster Posted May 4, 2023 Share Posted May 4, 2023 Hello! I have forms and newsletter blocks on my site. After submitting a newsletter block, the page stays static as the post-submit message appears. However when a user submits a form, the page scrolls down hiding the top of the post-submit message. How can I prevent that scroll so that the page stays static after submit like it does with a newsletter block? Page with newsletter blocks and desired post-submit: https://andasanas.com/home-new (pw: 140ann) Page with form block and undesired post-submit: https://andasanas.com/contact (pw: 140ann) Thank you! Link to comment
tuanphan Posted May 6, 2023 Share Posted May 6, 2023 Try adding this to Design > Custom CSS .form-submission-text { margin-top: 100px !important; } Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
mbockmaster Posted May 6, 2023 Author Share Posted May 6, 2023 16 hours ago, tuanphan said: Try adding this to Design > Custom CSS .form-submission-text { margin-top: 100px !important; } Hmmm... that didn't do the trick. Any other ideas? Link to comment
tuanphan Posted May 9, 2023 Share Posted May 9, 2023 On 5/7/2023 at 6:54 AM, mbockmaster said: Hmmm... that didn't do the trick. Any other ideas? Can you add & keep the code? We can check it again easier Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
mbockmaster Posted May 9, 2023 Author Share Posted May 9, 2023 5 hours ago, tuanphan said: Can you add & keep the code? We can check it again easier Oops, sorry! I've added it back in. Thank you so much! Link to comment
tuanphan Posted May 10, 2023 Share Posted May 10, 2023 18 hours ago, mbockmaster said: Oops, sorry! I've added it back in. Thank you so much! Try change to 300px Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
mbockmaster Posted May 17, 2023 Author Share Posted May 17, 2023 On 5/10/2023 at 4:02 AM, tuanphan said: Try change to 300px Hi @tuanphan, while this does add space above the text, what I'm hoping to prevent is the scroll of the page. The desired behaviour occurs on the newsletter sign ups (https://andasanas.com/home-new) pw: 140ann After submitting, the page does not move. However with the forms, the page scrolls. Another page example of the post submit behaviour on a form is https://andasanas.com/sponsored-pass pw: 140ann Thank you! Link to comment
tuanphan Posted May 20, 2023 Share Posted May 20, 2023 The only way I know is add a space above to prevent text hide behind the header You try contacting SS Customer Care, maybe it is a bug Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
holahannah Posted August 3, 2023 Share Posted August 3, 2023 A bit late on this topic... But I am experiencing a similar thing on many of my sites. I've flagged with SS Customer Care and they've said" I can confirm this is a bug we're experiencing on our end. I'll make sure to flag this site as affected by the issue. So hopefully it's resolved soon, but perhaps chatting with Support so they can flag your site? tuanphan 1 Link to comment
PFYCC Posted September 28, 2023 Share Posted September 28, 2023 On 8/3/2023 at 2:33 PM, holahannah said: A bit late on this topic... But I am experiencing a similar thing on many of my sites. I've flagged with SS Customer Care and they've said" I can confirm this is a bug we're experiencing on our end. I'll make sure to flag this site as affected by the issue. So hopefully it's resolved soon, but perhaps chatting with Support so they can flag your site? Anyone know if this bug has been fixed? I'm also experiencing the issue where after the user submits the form, they're met with a large blank white section and must scroll up to see any content such as the "Thank you for submitting!" message. Link to comment
holahannah Posted October 1, 2023 Share Posted October 1, 2023 As far as I'm aware it's still happening - I haven't been able to resolve it on any of my sites. Link to comment
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