abdinac Posted May 4, 2023 Share Posted May 4, 2023 Hi all, I have had some minor issues in the past with Sspace and Google however this recent one is stopping us from working We have Sspace and Google workspace as a package and pay for this service. Recently we have been logged out of Google completely and have no way to access emails or any other Google service We find a page saying "Domain resold" contact seller. How is this possible ? SSpace have not helped us with this. Google tell us to talk to Sspace. Has anyone had issue with this and can help? Anyone have any recommendations at all? buypvato 1 Link to comment
Ziggy Posted May 4, 2023 Share Posted May 4, 2023 Squarespace are just a reseller for Google Workspace, you can manage the payment through them but the rest is Google. Is your website working? Apart from being logged out, what is the error with logging back in? Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 📈 SEO Space (Referral link) Ⓜ️ Will Myers' Plugins & Tutorials (Referral link) 🔌 Ghost Squarespace Plugins (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️Pinch-to-Zoom Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
abdinac Posted May 4, 2023 Author Share Posted May 4, 2023 Thanks for the response. i am really flattered someone responded so quickly. Many thanks All payments were DD from bank acc. And squarespace offered this as part of the package Website working from as normal and to edit when logged in to Sspace. ITs only logged out of the Google workspace. Thats the issue Link to comment
Ziggy Posted May 4, 2023 Share Posted May 4, 2023 37 minutes ago, abdinac said: ITs only logged out of the Google workspace. Thats the issue Password reset or account recovery not working? What can you access/change from the Squarespace account? Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 📈 SEO Space (Referral link) Ⓜ️ Will Myers' Plugins & Tutorials (Referral link) 🔌 Ghost Squarespace Plugins (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️Pinch-to-Zoom Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
abdinac Posted May 4, 2023 Author Share Posted May 4, 2023 As the attachment shows there is no page available except stating that domain resold! Link to comment
abdinac Posted May 5, 2023 Author Share Posted May 5, 2023 Further - if changing any password in Sspace there would be no impact to the Google workspace password as they are seperate things Link to comment
CCulvert Posted May 6, 2023 Share Posted May 6, 2023 Same issue. I can't seem to even reset the password. Google says contact Square Space. I paid upfront through Squarespace for the yearly plan so it is not a payment issue. Any luck figuring out a solution? I have contacted support but still waiting for a reply. Link to comment
paul2009 Posted May 6, 2023 Share Posted May 6, 2023 (edited) On 5/4/2023 at 12:09 PM, abdinac said: We have been logged out of Google completely and have no way to access emails or any other Google service. We find a page saying "Domain resold" contact seller. How is this possible? @abdinac @CCulvert When you purchase Google Workspace through a reseller like Squarespace, your support is provided by the reseller, not Google. You can reset the password of your Google Workspace Administrator account directly from Squarespace. To do this: Log on to your Squarespace website Go to Settings > Google Workspace In the right pane, click the three dots next to the Administrator account name Click RESET PASSWORD (see screenshot below) Once you can log on to your Google Workspace Administrator account, you make further changes by logging into your Google Workspace Dashboard using this username and password. Did this help? Please give feedback by clicking an icon below ⬇️ Edited May 6, 2023 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
NirdMarine Posted January 19 Share Posted January 19 Has this been resolved? I am experiencing the same thing. This is now the second time this has happened. It happened once before and after 2 days it just started to work again. Now it is happening again and I cannot access any emails. I submitted several tickets to Support but have not received any support yet. Link to comment
NirdMarine Posted January 19 Share Posted January 19 The solution to reset the password does not work. I tried that solution and now I have no access anywhere because it no longer works on iPad or Outlook. When I go to change the password or update it, I get the same unable to login message which then takes you to the domain has been sold message. Link to comment
Giulio84 Posted July 29 Share Posted July 29 Hello, is there any update to this issue? I'm having the same problem experienced by NirdMarine "When I go to change the password or update it, I get the same unable to login message which then takes you to the domain has been sold message. " I folllowed these steps reset the password of your Google Workspace Administrator account directly from Squarespace. To do this: Log on to your Squarespace website Go to Settings > Google Workspace In the right pane, click the three dots next to the Administrator account name Click RESET PASSWORD (see screenshot below) but I ended up with the same error message from Google Link to comment
Victo Posted August 8 Share Posted August 8 Im having the same issue. DOmain transfered from google to squarespace and now cant access google workspace because i forgot my pw and need to reset it. However when I go to do the instructions, it says my domain is not with squarespace, even though in another section of my account, it says it is. is there another way to reset the password ? Link to comment
MaddyP22 Posted August 23 Share Posted August 23 Is there any update here? I'm having the same issue now. I've tried to reset the password through SS but it still doesn't work and Google just tells me I need to contact SS. I've reached out to support but they haven't gotten back to me. Link to comment
MaddyP22 Posted August 23 Share Posted August 23 I found the solution to this issue!! I had to create another admin account first so that I could login to Google Admin console, but once you do that you can do the following: Link to comment
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