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Set a domain as Primary despite no option to do so

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Hi there,

My client's site has three domains connected to it and we would like to change the primary domain from blackwatchfilms.co.uk to blackwatchtv.com. However, I am not given the option to set that as primary domain. Does anyone know why this domain in particular does not come with options? Domain is provided by GTT.

Please see screenshots of all three domains. Two out of three have the option to set as Primary. Really appreciate any insight to this!

Thanks,

Abigail
 

Screenshot 2023-04-25 at 14.54.18.png

Screenshot 2023-04-25 at 14.54.30.png

Screenshot 2023-04-25 at 14.54.39.png

Edited by abigailallen
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  • Solution

I'm not sure why that option isn't available to you, it's not a issues I've seen before. I would suggest you contact Squarespace Support, they should be able to help:

https://support.squarespace.com/hc/en-us

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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Just now, abigailallen said:

Thanks Ziggy, they were able to help!

Fantastic! Can I ask what the problem was that they fixed?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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