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How to remove the black line showing under videos?

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  • Wennie changed the title to How to remove the black line showing under videos?
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Can you share your website URL and the page these are on? 

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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Are you 100% sure that the actual video doesn't contain this black line? I can't see anything in the code that would be causing this.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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https://squarefortytwo.com 
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Having downloaded the thumbnail for the video and looked at it in Photoshop, I can see that it has a black line at the bottom (I changed the workspace background to white to show this better)

image.thumb.png.17e9b2dd423180a42d66322093dfe566.png

Given that this thumbnail is generated from the video, it's safe to say that it is also on the video. I'm not sure at what point this is happening, maybe during export, or maybe during upload or rending, but I would suggest  checking your videos carefully and then working forwards or backwards to find where the problem is coming from. I've not seen this type of error when uploading, so that is very possible, and if your videos are perfect then you should certainly talk to Squarespace support.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

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Hi Ziggy,

 

Thank you so much for your help again! I talked to the team, and they said the changing video ratio custom code causes this, and they have no idea how to help since this is out of their service.

 

I guess I can only search for other codes at this point.

 

Thanks a lot again

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Would you mind sharing one of the videos with me so I can test uploading it?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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