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How to change order status to "cancelled" when a customer cancels a subscription

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When a customer cancels, in my "orders" page the fulfillment type just remains as "pending", it doesn't change to "cancelled"

 

Is this normal behavior?

 

I have a integration setup so that when a new customer signs up, all their details are passed into a notion database, this works fine.

 

But I also wanted to set up a scenario, where if a customer cancels an order, their details are updated in the notion database.

 

This is proving to be difficult as there doesn't seem to be any trigger event when a customer cancels their order?

 

Is there another way around this?

 

Thanks

Edited by shaunrunlift
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  • shaunrunlift changed the title to How to change order status to "cancelled" when a customer cancels a subscription
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7 hours ago, shaunrunlift said:

When a customer cancels, in my "orders" page the fulfillment type just remains as "pending", it doesn't change to "cancelled"

Each subscription 'renewal' will appear in your orders panel as a new "order" with a status of "pending".

If the customer cancels their subscription after this new "order" was automatically created, it will not affect the status of this latest order, as it was created (and paid for) before the subscription was cancelled.

If this isn't what you meant, please provide some more details.

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