dura-whelp Posted April 18, 2023 Posted April 18, 2023 There was an update recently and now the most expensive option is first. I have had several customers reach out to me stating that they didn't need to overnight it but that it was what came up first. There really should be a way to organize which order the shipping options appear.
adanz Posted April 18, 2023 Posted April 18, 2023 Unfortunately, UPS has a bug at checkout and I brought it up to squarespace. We've had to turn off UPS on both of our websites currently until this is resolved. Yesterday our sister company, vibrantcoffeeroasters.com showed issues with UPS - it did not default to the cheaper option first at checkout (our $5 flat rate fee based off of weight), and it showed our UPS option first for $13 vs. what checkout is supposed to do, show the cheaper option. So we had to turn off UPS for now until it gets resolved. Today, our website, backyardbeans.com, would not show the free shipping option first (with automatic coupon code). It has always shown that one as first. Instead it decided to show UPS as the first option which has created confusion among our customers. They have to actually CLICK on the USPS option to see the coupon now apply. Which is incorrect. We've been using this platform since 2015 and this year we've been seeing issues with the Automatic Free Shipping Coupon -- not sure what is happening with checkout but clearly there is a bug. Is anyone else having these issues if you're using UPS as an option at checkout. We had to turn off UPS for both websites now.
adanz Posted April 19, 2023 Posted April 19, 2023 This is resolved btw by squarespace! So if anyone else had this issue like we did, the shipping options are now working in descending order.
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