Cecily Posted April 8, 2023 Share Posted April 8, 2023 My Instagram feed hasn't been updating on my website, so after googling the problem I log into Squarespace and try to find 'Connected Accounts' under settings to reset the connection. But I simply don't have 'Connected Accounts' under my settings. All I have is: Site Availability Google Workspace Billing Can someone help? Link to comment
qosmic Posted April 8, 2023 Share Posted April 8, 2023 What version of Squarespace? Are you on a trial still or have you subscribed? creedon 1 .techCRM | Email Marketing | eCommerce | Accounting Systems | Data Migration | Automation | App IntegrationsOur Mission - Contact Link to comment
Cecily Posted April 8, 2023 Author Share Posted April 8, 2023 I've been using it since January last year so definitely subscribed. Link to comment
qosmic Posted April 10, 2023 Share Posted April 10, 2023 I think you need to contact support. Cecily and creedon 2 .techCRM | Email Marketing | eCommerce | Accounting Systems | Data Migration | Automation | App IntegrationsOur Mission - Contact Link to comment
creedon Posted April 10, 2023 Share Posted April 10, 2023 If you check in Billing and it shows an active subscription then I'm with @qosmic. The only other thing I can think of would be perhaps you are logging in with another account that has non owner/administrative privileges to the site. qosmic and Cecily 2 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
Cecily Posted April 13, 2023 Author Share Posted April 13, 2023 @creedon I think you might have figured it out - a friend of mine set it up for me originally and I think he still has the full administrative privileges. Thanks for highlighting this for me - hoping that's the issue and we can sort it out. Link to comment
creedon Posted April 13, 2023 Share Posted April 13, 2023 Quote hoping that's the issue and we can sort it out. Two options, assuming this is the actual issue. Have your friend set you up with Administrator Permissions. Have your friend transfer ownership of the site to you. Your friend would then become a contributing editor with Administrator Permissions. Let us know how it goes. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
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