laurencharge Posted April 5 Share Posted April 5 (edited) Hi, I have had a lot of friends say they didn't receive our newsletter (it's not in their junkmail) and was just wondering why it says 100% sent but only 97% delivered? Why are those 114 people not receiving the email campaign? I've tried to find the email addresses for those "sent" and "delivered" categories but I can't find a way to view them or export them. I would like to find a way to see those 114 that weren't delivered so I can try and resend to them. I have one friend whose email address is in the system, she subscribed a day before the blast went out and under her profile it says she is subscribed to the newsletter mailing list but she still didn't receive the email. This was the folder with csv files i got after the campaign went out and i don't really know what that means but her address is not in here anywhere: Unsubscribed users: 1 Subscribed users: 44 Cleaned: 1 Edited April 5 by laurencharge Link to comment
Mortimers Posted May 29 Share Posted May 29 Hey - I have had the same issue, most of my emails are not being delivered which is incredibly detrimental and frustrating. If you get anywhere with this let me know.. Link to comment
paul2009 Posted May 29 Share Posted May 29 @laurencharge @Mortimers Have you assessed the quality of your mailing list by using a third party service like BriteVerify or ZeroBounce. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
Dpr449 Posted June 19 Share Posted June 19 I just had the same thing happen to me on a smaller email campaign. Even some of the email addresses that squarespace indicated were delivered were not, and they aren't in intended recipients spam folders either. This is really inacceptable, and a huge headache to try to figure out what went wrong! Link to comment
Christinesveen Posted August 17 Share Posted August 17 This is very frustrating. My emails used to be delivered to all my recipients or close to all, but now we're down to 65% of the list. Why? Link to comment
TriciaS Posted August 19 Share Posted August 19 Ugh. Me too. I didn’t even get MY OWN EMAIL. And a good friend didn’t get it either. Only 299 on my list, How many more didn’t get it? What’s up Squarespace? Link to comment
joey55888 Posted August 28 Share Posted August 28 I am having the SAME ISSUE! 10% delivered to my small mailing list!? Link to comment
Eleven-Monkeys Posted October 14 Share Posted October 14 Yes, having the same problem. Is Squarespace working on this issue? Link to comment
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