Jump to content

Email campaign not delivering 100%

Recommended Posts

Hi, I have had a lot of friends say they didn't receive our newsletter (it's not in their junkmail) and was just wondering why it says 100% sent but only 97% delivered? Why are those 114 people not receiving the email campaign? 

I've tried to find the email addresses for those "sent" and "delivered" categories but I can't find a way to view them or export them. I would like to find a way to see those 114 that weren't delivered so I can try and resend to them.

I have one friend whose email address is in the system, she subscribed a day before the blast went out and under her profile it says she is subscribed to the newsletter mailing list but she still didn't receive the email.

This was the folder with csv files i got after the campaign went out and i don't really know what that means but her address is not in here anywhere:
Unsubscribed users: 1
Subscribed users: 44
Cleaned: 1


Edited by laurencharge
Link to comment
  • 1 month later...
  • Replies 7
  • Created
  • Last Reply

Top Posters In This Topic

@laurencharge @Mortimers 

Have you assessed the quality of your mailing list by using a third party service like BriteVerify or ZeroBounce.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment
  • 3 weeks later...

I just had the same thing happen to me on a smaller email campaign.  Even some of the email addresses that squarespace indicated were delivered were not, and they aren't in intended recipients spam folders either.  This is really inacceptable, and a huge headache to try to figure out what went wrong!

Link to comment
  • 1 month later...
  • 2 weeks later...
  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.