Email campaign not delivering 100%

Hi, I have had a lot of friends say they didn't receive our newsletter (it's not in their junkmail) and was just wondering why it says 100% sent but only 97% delivered? Why are those 114 people not receiving the email campaign? 

I've tried to find the email addresses for those "sent" and "delivered" categories but I can't find a way to view them or export them. I would like to find a way to see those 114 that weren't delivered so I can try and resend to them.

I have one friend whose email address is in the system, she subscribed a day before the blast went out and under her profile it says she is subscribed to the newsletter mailing list but she still didn't receive the email.

This was the folder with csv files i got after the campaign went out and i don't really know what that means but her address is not in here anywhere:
Unsubscribed users: 1
Subscribed users: 44
Cleaned: 1

Hey - I have had the same issue, most of my emails are not being delivered which is incredibly detrimental and frustrating. 

If you get anywhere with this let me know..

@laurencharge @Mortimers 

Have you assessed the quality of your mailing list by using a third party service like BriteVerify or ZeroBounce.

I just had the same thing happen to me on a smaller email campaign.  Even some of the email addresses that squarespace indicated were delivered were not, and they aren't in intended recipients spam folders either.  This is really inacceptable, and a huge headache to try to figure out what went wrong!

This is very frustrating. My emails used to be delivered to all my recipients or close to all, but now we're down to 65% of the list. Why?

Ugh. Me too.  I didn’t even get MY OWN EMAIL.  And a good friend didn’t get it either. Only 299 on my list, How many more didn’t get it? 

What’s up Squarespace? 

I am having the SAME ISSUE! 10% delivered to my small mailing list!?

Yes, having the same problem. Is Squarespace working on this issue? 

I am also having this problem. Anybody find a fix?

I'm having the same issue, I have been using Squarespace email for years with no problems, this last email only 46% delivered, I sent test emails to 3 of my personal accounts and only 1 came through, and the others are not in junk email. Squarespace, I'm calling upon you, please help!!!

Same for me!

I just switched to a paid professional email instead of my basic gmail account to make sure it doesn't register as spam, and now only 30% of my email got delivered (beforehand it was 100%).

Have someone found the reason why it's that way?

Thank you for your help!

There seems to be no help here on this topic that originally started April 2023.  But I will still add my same question... I sent a campaign, and it was not delivered to all.  This includes not being delivered to my dad and cousin, whose email addresses are accurate, and they have received previous campaigns.  So, why did this happen?

Same issue. Squarespace user for over ten years. Customer service pretty much blew me off with non-answer when I emailed an inquiry.