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What is the point of SKU codes if they don't actually track inventory across different listings?

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Evening from NZ.

I have a challenge that I believe many others will face when using Squarespace's SKU code system.  It is my understanding that a SKU code would be site wide, product listing wide - ie. If an item relating to that SKU code sells out, then other listings on the site including that product and SKU code will also show as out of stock.

Example...

I sell plants with pots.

I also sell pots individually with varying stock levels. When I created these listings there were SKU codes created - I thought this was great!

However, the issue arises when Customer A wants to order a cactus plant with a "Blue" pot from the variant options of which there is ONE "Blue" pot left in my storeroom. They complete the purchase.

Customer B comes along and wants to order a different plant from and also wants a "Blue" pot variant - if the SKU codes worked as they should then Customer B should be able to see that "Blue" is unavailable as a variant because Customer A purchased the last one in stock.

I was told by CC that I need to manually keep stock of each item in this case - which would mean a lot of time spent checking and updating listings to reflect pot colours sold.
Which is why SKU codes are so important!

Can anyone help me with this? Or has anyone else experienced this and found a work around that helps?

Thank you,

Katrina



 

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Posted (edited)
13 hours ago, Junglekat said:

It is my understanding that a SKU code would be site wide, product listing wide - ie. If an item relating to that SKU code sells out, then other listings on the site including that product and SKU code will also show as out of stock.

I think you've misunderstood how they work.

On Squarespace, the SKU ("stock keeping unit") is a just a text label that you can add to individual products, or product variants. This code of up to 20 characters can help you to identify products and variants, but it is not unique and cannot be used to link products in the way that you expected.

If you add a product more than once, you must either use an expensive plugin (like Trunk Inventory) to link the stock of each instance, or  manually divide the stock between the different listings, which can be an administrative nightmare. 

I appreciate this is not what you wanted to hear, but I hope this answers your question 🙂.

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Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
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