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[UNSUPPORTED] page that I can't delete

By sekan, in Pages & Content

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sekan Level 4

sekan

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Really strange error. It was a folder that I wanted to change the url from (didn't know what I was thinking)

And then it sort of corrupted and now I can't delete it or do anything with it except for drag it up or down. Can anybody from the team delete this for me or how should I proceed with this?

image.thumb.png.c2645b6e66455aab245ab875458b1093.png

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sekan
sekan

Really strange error. It was a folder that I wanted to change the url from (didn't know what I was thinking) And then it sort of corrupted and now I can't delete it or do anything with it except

paul2009
paul2009

There is a Squarespace bug that causes navigation folders to go into his "UNSUPPORTED" state when trying to change the URL - I've experienced it myself! When this happens, there's nothing y

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paul2009 Level 18

paul2009

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There is a Squarespace bug that causes navigation folders to go into his "UNSUPPORTED" state when trying to change the URL - I've experienced it myself!

image.png.2758ad320c3cc4c273f4bc553ff74aaf.png

When this happens, there's nothing you can do from the web interface because the item becomes unresponsive and the delete icon disappears.

However, there is a workaround using the Squarespace app (on a mobile device). If you log on via the Squarespace app and click the Pages icon you can then locate the folder and delete it. Note that in the app, the folder will not be labelled "UNSUPPORTED". 

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥.
Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. 
Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links.
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