Jump to content

Help: Client hosting with Site Ground - Migrating to Squarespace

Recommended Posts

I've never encountered this issue before and I'd appreciate some advice please! 

I'm about to begin a site migration for a client who was originally on Wordpress. This is the site: https://www.emmajohnson.com.au/

Her site and domain is hosted by Site Ground - and was due to expire this week, but the site hosting has renewed automatically and charged her for an annual fee. 

Does this affect what I'm about to do with Squarespace - seeing as you need to essentially subscribe to a plan with Squarespace to make it live?

Or can we somehow connect the hosting from Siteground to her new site once i've built it? So that she doesn't waste the $500+ siteground have just charged her for another year. 

I will mention we are keeping her domain hosted with SiteGround. 

 

Any advice would be appreciated! 

 

 

Link to comment
  • Replies 3
  • Views 1.1k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

2 minutes ago, jesleacreative said:

I've never encountered this issue before and I'd appreciate some advice please! 

I'm about to begin a site migration for a client who was originally on Wordpress. This is the site: https://www.emmajohnson.com.au/

Her site and domain is hosted by Site Ground - and was due to expire this week, but the site hosting has renewed automatically and charged her for an annual fee. 

Does this affect what I'm about to do with Squarespace - seeing as you need to essentially subscribe to a plan with Squarespace to make it live?

Or can we somehow connect the hosting from Siteground to her new site once i've built it? So that she doesn't waste the $500+ siteground have just charged her for another year. 

I will mention we are keeping her domain hosted with SiteGround. 

 

Any advice would be appreciated! 

 

 

Squarespace provides its own hosting so you can't connect SiteGround to it. A site on Squarespace does have to be paid to go live. My suggestion is to get everything ready for her site to all you have to do it pay and publish and then have her request a refund from SiteGround. That way the minute that it is refunded you can have her pay up the site you're working on and take it live.

Link to comment
2 hours ago, jesleacreative said:

So they will give her a partial refund for the remainder of her subscription?

See What is your refund policy?

“Renewal orders for hosting services cancelled within 30 days from the date of payment qualify for a full refund if the renewal term has not started. If the new term has started, a partial refund is available for all fees except the fee due for the first month of the new term.”

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.