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Can I request a product review prior to 14 days?

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8 hours ago, studiojacandco said:

Is there any way to request a review from someone who purchased a product from me, without having to wait 14 days?

No. If you are using the built-in Squarespace reviews feature, you cannot request a review manually, or request a review earlier than 14 days. This does keep the system secure by ensuring that reviews are only collected from verified customers, but it can be an irritating limitation, especially if the customer doesn't receive the email - you'll never receive their 5-star review.

There are a number of other review platforms available that can be integrated with Squarespace but there's a Squarespace Extension that is easy to integrate called Judge.me. With this, you can:

  • import reviews from other platforms
  • set up the timing of review requests
  • send up to 3 emails to remind your customers to leave a review
  • collect reviews manually via a form on your website

Let me know how you get on.

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Edited by paul2009

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

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