SamNovotny Posted March 10, 2023 Share Posted March 10, 2023 (edited) Asset Library is not displaying any files, only folders which also appear empty. I assume the files still exist as website is still showing all expected images. Leaving the Asset Library in the browser, the list of files sometimes appear and just as you get ready to continue building the site they disappear again!!! Right now, site building is impossible with adding images. Edited March 10, 2023 by SamNovotny Link to comment
SnapperGB Posted March 10, 2023 Share Posted March 10, 2023 This has just happened to me too! My asset library is completely empty. Link to comment
SnapperGB Posted March 10, 2023 Share Posted March 10, 2023 Asset library empty on one of my websites but not the other one. Link to comment
Solution paul2009 Posted March 10, 2023 Solution Share Posted March 10, 2023 (edited) This is a technical issue with the Squarespace platform. When something isn't working as expected, please contact Squarespace Customer Care directly. This is the quickest way to get it resolved. @SnapperGB As a Circle member, please see this post. Did this help? Please give feedback by clicking an icon below ⬇️ Edited March 10, 2023 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
SamNovotny Posted March 10, 2023 Author Share Posted March 10, 2023 (edited) Case # is 8436909 - apparently a known issue being worked on. Edited March 10, 2023 by SamNovotny Link to comment
mames Posted July 28, 2023 Share Posted July 28, 2023 Hi I've been having this issue for months. I'm on a deadline now though and it's really frustrating. Does anyone know how to fix this and can you post the solution here? Thanks you!! Link to comment
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